Forum: Windows Software
11-03-2020, 12:59 PM
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Replies: 3
Views: 9,669
Hello,
Thank you for contacting us here on...
Hello,
Thank you for contacting us here on the forum.
I have already answered your issue on our ticketing system so you should be able to see it on your email address.
For better...
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Forum: Windows Software
10-12-2020, 09:03 AM
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Replies: 76
Views: 431,337
Hello scugulu,
Thank you for your detailed...
Hello scugulu,
Thank you for your detailed description of your issue.
We have started to analyze the issue already but I would like to ask you for a few things.
Firstly, would it be possible...
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Forum: Windows Software
10-08-2020, 10:09 AM
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Replies: 2
Views: 13,571
Hello Jerry,
Thank you for letting us know...
Hello Jerry,
Thank you for letting us know about this issue.
I wanted to inform you that we are working closely with Microsoft on resolving this issue.
As soon as I will have new information...
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Forum: Windows Software
10-08-2020, 10:07 AM
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Replies: 6
Views: 29,774
Hello hfam,
Thank you for reporting this...
Hello hfam,
Thank you for reporting this issue to us here on the forum.
Firstly, I would like to invite you to send the issue description and log files on our email address:...
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Forum: Mac Software
10-07-2020, 11:44 AM
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Replies: 1
Views: 4,875
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Forum: Windows Software
09-28-2020, 09:41 AM
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Replies: 1
Views: 6,702
Hello,
Thank you for contacting us here on...
Hello,
Thank you for contacting us here on the forum.
May you please follow the third link in my signature and gather log files for me? I would need them to provide a proper analysis on your...
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Forum: Mac Software
09-28-2020, 09:14 AM
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Replies: 2
Views: 7,056
Hello,
Thank you for contacting us on the...
Hello,
Thank you for contacting us on the forum.
May you please record a short video depicting the mouse lag? I would like to see it for further analysis.
Please also follow this guide to...
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Forum: Mac Software
09-08-2020, 10:20 AM
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Replies: 1
Views: 10,808
Hello,
Thank you for contacting us here on...
Hello,
Thank you for contacting us here on the forum.
I assume that you would like to change the resolution of one of your external monitors.
If so, did you try the following?
Navigate...
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Forum: Mac Software
09-02-2020, 08:09 AM
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Replies: 4
Views: 10,148
Hello,
Thank you for posting on the forum. ...
Hello,
Thank you for posting on the forum.
May you please verify the below and let me know about the outcome?
Please run this script in the terminal as a command. It will reset display...
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Forum: Windows Software
08-27-2020, 11:48 AM
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Replies: 76
Views: 431,337
Hello,
We currently have one person engaged...
Hello,
We currently have one person engaged with us to understand their issue we don't have in-house reproduction of. The error you are seeing is by design of Windows to report errors via...
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Forum: Windows Software
08-20-2020, 07:31 AM
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Replies: 76
Views: 431,337
Hello Matthew,
Thank you for informing us...
Hello Matthew,
Thank you for informing us about it.
May you please gather the log files by following the third link in my signature? We would like to analyze them as we are lacking enough...
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Forum: Windows Software
08-17-2020, 12:43 PM
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Replies: 76
Views: 431,337
Hello tannum99,
May you please provide me...
Hello tannum99,
May you please provide me with more details on this issue that you are experiencing on the Targus dock?
As I believe it has been working without issues for some 3 months? Did...
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Forum: Windows Software
08-13-2020, 07:57 PM
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Replies: 3
Views: 6,468
Hello,
Thank you for your patience.
...
Hello,
Thank you for your patience.
Could you please post the log files here or send them to aformentioned email address?
Also, did you have the same issue on any other of our previous...
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Forum: Windows Software
08-10-2020, 10:29 AM
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Replies: 3
Views: 6,468
Hello,
Thank you for contacting us here on...
Hello,
Thank you for contacting us here on the forum.
May you please elaborate on your issue and tell me what application are you using in order to set up the Gamma ramp?
Please also follow...
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Forum: Windows Software
07-24-2020, 11:33 AM
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Replies: 76
Views: 431,337
Dear users,
Thank you for reaching out to us...
Dear users,
Thank you for reaching out to us here on this thread.
We have analyzed the logs that were here but unfortunately we were unable to reproduce the issue so we need your help in...
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Forum: Mac Software
07-21-2020, 11:08 AM
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Replies: 5
Views: 8,456
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Forum: Linux and Open Source
07-21-2020, 11:05 AM
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Replies: 1
Views: 8,382
Hello,
Thank you for contacting us here on...
Hello,
Thank you for contacting us here on the forum.
Based on your description I would recommend testing different resolution modes.
Mainly, please add 1360x786 first and then 1368x768 and...
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Forum: Linux and Open Source
07-21-2020, 09:06 AM
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Replies: 2
Views: 7,557
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Forum: Mac Software
07-17-2020, 12:01 PM
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Replies: 5
Views: 8,456
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Forum: Mac Software
07-17-2020, 11:59 AM
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Replies: 4
Views: 6,485
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Forum: Mac Software
07-14-2020, 08:40 AM
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Replies: 4
Views: 6,485
Hello,
Thank you for reaching out to us on...
Hello,
Thank you for reaching out to us on the forum.
Could you please follow this link (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)...
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Forum: Mac Software
07-09-2020, 12:30 PM
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Replies: 1
Views: 22,154
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Forum: Mac Software
07-09-2020, 10:53 AM
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Replies: 2
Views: 6,202
Hello,
Thank you for reaching out to us here...
Hello,
Thank you for reaching out to us here on the forum.
Based on your description I believe that you are not using a DisplayLink powered device so the driver will not be any help here with...
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Forum: Mac Software
07-02-2020, 09:55 AM
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Replies: 11
Views: 15,495
Hello mrogers,
Sorry, you are right that I...
Hello mrogers,
Sorry, you are right that I could be more specific but at that moment I did not have enough information to post it here.
Currently, we have tested that the previously mentioned...
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Forum: Mac Software
06-30-2020, 10:06 AM
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Replies: 1
Views: 5,773
Hi Mika,
The docking station that you are...
Hi Mika,
The docking station that you are using is not a DisplayLink powered docking station. You should be looking for help from your manufacturer or retailer from whom you have bought this...
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