Forum: Windows Software
02-25-2022, 08:24 AM
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Replies: 1
Views: 5,417
Hello,
You are duplicating, which would select...
Hello,
You are duplicating, which would select the highest common resolution. It looks like a timing issue.
It could be why other laptops work fine and a direct connection works fine too.
Please...
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Forum: Windows Software
02-01-2022, 11:32 PM
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Replies: 8
Views: 21,671
Yes, I mean when the laptop is not running on...
Yes, I mean when the laptop is not running on battery.
It could be charging through the dock (via USB Power Delivery) or a separate power supply (barrel or USB Power Delivery), Windows doesn't make...
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Forum: Windows Software
02-01-2022, 11:04 PM
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Replies: 8
Views: 21,671
Hello all,
We are working with companies on...
Hello all,
We are working with companies on the laptop side to get this properly addressed without having to edit settings.
For convenience, we made a tool to disable these power management...
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Forum: Windows Software
02-01-2022, 10:49 PM
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Replies: 7
Views: 10,434
Would you please be able to upload logs? The...
Would you please be able to upload logs? The third link in my forum signature shows the tool and steps. Only support personnel will be able to access the attachment.
I'd like to see monitor details...
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Forum: Windows Software
02-01-2022, 09:30 PM
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Replies: 7
Views: 10,434
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Forum: Windows Software
02-01-2022, 07:04 PM
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Replies: 7
Views: 10,434
Hello,
I'm afraid that is the reason why...
Hello,
I'm afraid that is the reason why the feature is in beta rather than enabled by default.
Can you please share your monitor make and model?
We are revisiting the feature to see if we...
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Forum: Windows Software
11-05-2021, 11:41 AM
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Replies: 2
Views: 9,971
Hello Christian,
It would be useful to...
Hello Christian,
It would be useful to contact technical support on technical-enquiries@synaptics.com
However, I don't expect us to be responsible here.
DisplayLink driver does not get given...
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Forum: Windows Software
10-25-2021, 10:10 AM
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Replies: 1
Views: 8,746
Hello,
This is 8-bit per colour, not 8-bit...
Hello,
This is 8-bit per colour, not 8-bit for all three colours. 8-bit total as it would mean only 256 colours so would be looking very different.
I do not believe 32-bit per colour exists....
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Forum: General Discussion
10-21-2021, 01:10 PM
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Replies: 3
Views: 19,241
Hello and welcome,
Dual 4Kp60 + Ethernet...
Hello and welcome,
Dual 4Kp60 + Ethernet fits comfortably in 5Gbps and there is no benefit in connecting this DisplayLink chip to a 10G input. We fit 1080p60 on USB2 with an older codec...
The...
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Forum: Windows Software
09-10-2021, 08:31 AM
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Replies: 1
Views: 6,756
Hello,
The DisplayLink chip in that HP...
Hello,
The DisplayLink chip in that HP product will have all its audio over video outputs active at the same time and cannot only output audio on a single video output. Therefore, if both TVs are...
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Forum: Windows Software
09-10-2021, 08:10 AM
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Replies: 1
Views: 6,724
Hello,
The warning you got tells me you did...
Hello,
The warning you got tells me you did not try to install a Windows 10 driver, but an old driver from somewhere where the advertised OS support is wrong.
Please try the latest from...
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Forum: Mac Software
09-07-2021, 11:33 AM
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Replies: 23
Views: 282,201
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Forum: Mac Software
09-07-2021, 11:30 AM
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Replies: 4
Views: 9,032
Dock not waking up at M1 reboot: Dell new firmware
Hello Bruce,
The issue with the full dock not waking up at reboot when connected via USB-C has been identified and fixed by Dell on a non-DisplayLink component (the USB-C Power Delivery controller)....
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Forum: Mac Software
09-03-2021, 08:21 PM
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Replies: 4
Views: 6,493
By user requests attachments are accessible to...
By user requests attachments are accessible to moderators only. They said screenshots and system details could include information not suitable to be public.
If/when the forum took its updated, we...
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Forum: Mac Software
09-03-2021, 07:02 PM
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Replies: 4
Views: 6,493
Thank you for your patience!
Forum maintenance...
Thank you for your patience!
Forum maintenance is done, and so are the redirects from the old www.displaylink.com to the new DisplayLink product section on Synaptics website, including drivers. ...
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Forum: Mac Software
08-19-2021, 03:32 PM
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Replies: 1
Views: 21,184
Hello,
Your hardware does not feature...
Hello,
Your hardware does not feature DisplayLink technology.
The DisplayLink Manager app is for products with DisplayLink technology.
In Lenovo portfolio, the Lenovo Hybrid USB-C USB-A...
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Forum: Mac Software
08-16-2021, 04:27 PM
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Replies: 41
Views: 160,494
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Forum: Mac Software
08-16-2021, 04:21 PM
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Replies: 41
Views: 160,494
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Forum: Mac Software
08-15-2021, 12:14 PM
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Replies: 3
Views: 8,177
Thank you,
The HP USB-C Elite Dock G4 is not...
Thank you,
The HP USB-C Elite Dock G4 is not using DisplayLink technology, therefore the DisplayLink Manager app won't affect its functionality.
https://support.hp.com/gb-en/document/c05861464 ...
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Forum: Mac Software
08-13-2021, 10:36 AM
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Replies: 3
Views: 8,177
Hello Daniel,
Would you list make and model...
Hello Daniel,
Would you list make and model of all the devices and how they are connected?
We also need details about the laptop: year, model, processor.
Without information, it is not possible...
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Forum: Mac Software
08-13-2021, 10:31 AM
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Replies: 13
Views: 23,545
Hello,
Could you please contact tech support...
Hello,
Could you please contact tech support about 1) and mention I sent you?
Here is how: https://support.displaylink.com/knowledgebase/articles/755301
For 2), there are some challenges on M1...
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Forum: Mac Software
08-13-2021, 09:45 AM
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Replies: 1
Views: 5,659
Hello Wozzy,
Are you using any packaging...
Hello Wozzy,
Are you using any packaging company (software distributor)?
I cannot really assist you with bypassing the EULA, as I don't wish to have to fight with my legal team. The link expires...
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Forum: Mac Software
08-13-2021, 09:37 AM
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Replies: 12
Views: 34,151
Hello,
Permission request generates a prompt...
Hello,
Permission request generates a prompt when needed.
As you never got a prompt, it means a DisplayLink docking station was never detected on your system.
If you share the make and model, we...
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Forum: Mac Software
08-13-2021, 09:35 AM
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Replies: 1
Views: 10,679
Hello,
It would be useful to contact tech...
Hello,
It would be useful to contact tech support with your log files so this can looked into.
Here is how to create a support ticket with the info that will help them investigate:...
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Forum: General Discussion
08-05-2021, 09:59 AM
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Replies: 5
Views: 26,920
Hello Haroldcom,
DisplayLink is not a...
Hello Haroldcom,
DisplayLink is not a physical GPU and doesn't use that driver model.
DisplayLink driver has been certified (aka WHCP and WHQL) for Windows 10 since Windows 10 has been released....
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