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Search: Posts Made By: KatarzynaCzaja
Forum: Mac Software 08-23-2023, 08:10 AM
Replies: 1
Views: 4,805
Posted By KatarzynaCzaja
Hello, Yes, Dell D6000 will be able to...

Hello,

Yes, Dell D6000 will be able to support 5K using two dual DisplayPort cables. If you wish you can also check other products advertised on our webpage, please use the filters on top:...
Forum: Mac Software 08-23-2023, 07:13 AM
Replies: 1
Views: 8,114
Posted By KatarzynaCzaja
Hello, I see that you sent a direct message...

Hello,

I see that you sent a direct message to our support. Please check your email for a response.
Forum: Mac Software 08-23-2023, 06:58 AM
Replies: 1
Views: 28,882
Posted By KatarzynaCzaja
Hello, The ASUS MB169C+ is not a DisplayLink...

Hello,

The ASUS MB169C+ is not a DisplayLink powered monitor. This monitor is using DisplayPort Alt-Mode technology - which is not related to DisplayLink. This product will not be able to...
Forum: Mac Software 08-22-2023, 11:09 AM
Replies: 15
Views: 26,521
Posted By KatarzynaCzaja
Hello, Can you please describe the issue you...

Hello,

Can you please describe the issue you are seeing in more detail as well as share what your macOS version?

Thank you.
Forum: Mac Software 08-22-2023, 09:09 AM
Replies: 26
Views: 39,587
Posted By KatarzynaCzaja
As there are too many reports with various...

As there are too many reports with various devices we recommend reporting issues to our team directly so we can focus on your case specifically and anwser all questions. Please send us an email to...
Forum: Linux and Open Source 08-22-2023, 08:13 AM
Replies: 18
Views: 65,433
Posted By KatarzynaCzaja
@peterau the article you referenced has not been...

@peterau the article you referenced has not been modified. Step 8 is in this article: https://support.displaylink.com/knowledgebase/articles/684649
Forum: Linux and Open Source 08-21-2023, 09:04 AM
Replies: 18
Views: 65,433
Posted By KatarzynaCzaja
The artile link for 'For uninstallation procedure...

The artile link for 'For uninstallation procedure see here' line has been corrected.
Thank you for bringing it our attention.
Forum: Mac Software 08-21-2023, 07:26 AM
Replies: 1
Views: 23,999
Posted By KatarzynaCzaja
Hello, Thank you for reaching out! Would you...

Hello,

Thank you for reaching out! Would you be able to gather logfiles from your computer?
We would like to investigate some log files to dig deeper and see if any variables jump out to us....
Forum: Mac Software 08-18-2023, 08:43 AM
Replies: 3
Views: 6,055
Posted By KatarzynaCzaja
Hello, We did get your report and one of our...

Hello,

We did get your report and one of our engineers should respond today.

Thank you!
Forum: Mac Software 06-21-2023, 09:14 AM
Replies: 1
Views: 4,313
Posted By KatarzynaCzaja
Hello, The Belkin Thunderbolt 3 Dock Mini...

Hello,

The Belkin Thunderbolt 3 Dock Mini (F4U098 (https://www.belkin.com/thunderbolt-3-dock-mini-hd/P-F4U098.html)) is not a DisplayLink powered device. To be more specific - it does not have a...
Forum: Mac Software 06-19-2023, 10:13 AM
Replies: 3
Views: 17,905
Posted By KatarzynaCzaja
Hello You are correct, HP G5 is not a...

Hello

You are correct, HP G5 is not a DisplayLink powered dock.

Dell D6000 supports 3 external monitors - 2 via DisplayLink and 1 via Alt-mode. So if you wish to have all three connected to...
Forum: Mac Software 06-13-2023, 07:50 AM
Replies: 2
Views: 5,397
Posted By KatarzynaCzaja
Hello, CalDigit Thunderbolt 3 Mini Dock is...

Hello,

CalDigit Thunderbolt 3 Mini Dock is not a DisplayLink powered device - it does not connect to DisplayLink drivers as it does not have DisplayLink chip built into it. Only devices that have...
Forum: Mac Software 06-12-2023, 08:47 AM
Replies: 3
Views: 15,429
Posted By KatarzynaCzaja
Hello, Unfortunately the docking station is...

Hello,

Unfortunately the docking station is not detected under the USB bus. Can you please check the following article: My DisplayLink device does not work at all when connecting on macOS X...
Forum: Mac Software 06-12-2023, 07:05 AM
Replies: 1
Views: 23,112
Posted By KatarzynaCzaja
Hello, Unfortunately in MacOS platform the...

Hello,

Unfortunately in MacOS platform the devices using DisplayLink technology do not support HDCP.

Streaming services like iTunes, HBO, Amazon Prime, Netflix or Disney+, YouTube TV, Udemy...
Forum: Mac Software 06-12-2023, 07:03 AM
Replies: 32
Views: 84,132
Posted By KatarzynaCzaja
Please follow the below steps: Download...

Please follow the below steps:


Download the DisplayLink Support Tool available here (https://www.synaptics.com/products/displaylink-graphics/downloads/macos-support-tool)
Disconnect your...
Forum: Mac Software 06-09-2023, 07:39 AM
Replies: 4
Views: 21,470
Posted By KatarzynaCzaja
The easy way to confirm if this product is...

The easy way to confirm if this product is DisplayLink powered is to check how it is detected under the USB bus. Please navigate to device manager:


Choose "About this Mac" from the Apple menu...
Forum: Mac Software 06-07-2023, 10:04 AM
Replies: 1
Views: 10,020
Posted By KatarzynaCzaja
Hello, Please check your email.

Hello,

Please check your email.
Forum: Mac Software 06-07-2023, 09:13 AM
Replies: 2
Views: 10,640
Posted By KatarzynaCzaja
Please follow the below steps: Please...

Please follow the below steps:

Please download the DisplayLink Support Tool available here (https://www.synaptics.com/products/displaylink-graphics/downloads/macos-support-tool).
Disconnect...
Forum: Mac Software 06-06-2023, 10:47 AM
Replies: 1
Views: 6,971
Posted By KatarzynaCzaja
Hello, Please gather logfiles so we can see...

Hello,

Please gather logfiles so we can see what is happening in the background. To do that follow the steps here:
How to report macOS issues to DisplayLin...
Forum: Mac Software 06-06-2023, 10:00 AM
Replies: 1
Views: 5,833
Posted By KatarzynaCzaja
Hello, Please gather logfiles so we can see...

Hello,

Please gather logfiles so we can see what is happening in the background. To do that follow the steps here:
How to report macOS issues to DisplayLink...
Forum: Mac Software 06-06-2023, 09:26 AM
Replies: 7
Views: 15,814
Posted By KatarzynaCzaja
Wink Hello, You can confirm with Citrix support...

Hello,

You can confirm with Citrix support but the root cause of this issue seems to be the 'Screen Recording' permission granted for DisplayLink Manager in macOS settings.

Unfortunately when...
Forum: Mac Software 06-06-2023, 09:15 AM
Replies: 2
Views: 7,950
Posted By KatarzynaCzaja
Hello, @ArkiJan and @Unkle Funk can you...

Hello,

@ArkiJan and @Unkle Funk can you please contact our support team directly for further investigation?

Just send an email to technical-enquiries@synaptics.com.

Please make sure to...
Forum: Mac Software 06-06-2023, 09:02 AM
Replies: 4
Views: 21,470
Posted By KatarzynaCzaja
Hello, Dell Performance Dock – WD19DCS and...

Hello,

Dell Performance Dock – WD19DCS and Dell WD19 are not DisplayLink powered devices.

These docking stations will not communicate with DisplayLink driver or be detected by the driver. Dell...
Forum: Mac Software 05-23-2023, 11:59 AM
Replies: 8
Views: 35,554
Posted By KatarzynaCzaja
Hello, If you are having issues after...

Hello,

If you are having issues after updating to a higher version of the OS please make sure to check if the docking station/video adapter is detected under the USB bus. For instructions check:...
Forum: Windows Software 05-10-2023, 09:12 AM
Replies: 1
Views: 44,229
Posted By KatarzynaCzaja
Hello, would you be able to contact our support...

Hello, would you be able to contact our support directly and forward them detailed problem description - model of the docking station, monitors, how everything is connected and logfiles?...
Showing results 51 to 75 of 432

 
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