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Search took 0.02 seconds; generated 80 minute(s) ago. Search: Posts Made By: JamesH
Forum: Windows Software 12-27-2015, 11:06 PM
Replies: 4
Views: 58,526
Posted By JamesH
Hi, Can you try these...

Hi,

Can you try these steps?http://support.displaylink.com/knowledgebase/articles/678310-displaylink-ethernet-or-audio-drivers-are-not-load

Thanks,
James
Forum: Windows Software 12-07-2015, 09:38 PM
Replies: 6
Views: 28,210
Posted By JamesH
Hi As a first step please run through this...

Hi

As a first step please run through this FAQ:
http://support.displaylink.com/knowledgebase/articles/544228-how-to-fix-your-displaylink-product-from-repeatedl

If that doesn't help please...
Forum: Windows Software 11-20-2015, 05:33 PM
Replies: 8
Views: 61,743
Posted By JamesH
Hi, I'm checking on this - will get back to...

Hi,

I'm checking on this - will get back to you shortly.

Thanks,
James
Forum: Windows Software 11-20-2015, 03:41 PM
Replies: 1
Views: 6,932
Posted By JamesH
Hi, Thanks for sharing your experience. ...

Hi,

Thanks for sharing your experience.

If you still have the adapter would you mind attaching the logs from this tool?...
Forum: General Discussion 11-16-2015, 05:28 PM
Replies: 1
Views: 11,428
Posted By JamesH
Hi Joe, Please attach the output of this...

Hi Joe,

Please attach the output of this tool:
http://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Thanks,
James
Forum: General Discussion 11-16-2015, 05:25 PM
Replies: 1
Views: 10,404
Posted By JamesH
Hi, Any chance you can attach a screen shot...

Hi,

Any chance you can attach a screen shot showing this error?

Thanks,
James
Forum: General Discussion 11-16-2015, 05:24 PM
Replies: 1
Views: 10,158
Posted By JamesH
Hi, Sorry for the late reply. You'll...

Hi,

Sorry for the late reply.

You'll need to download the latest graphics drivers for your system.

Thanks,
James
Forum: Windows Software 11-16-2015, 03:12 PM
Replies: 19
Views: 27,120
Posted By JamesH
Hi, Please try the latest graphics driver...

Hi,

Please try the latest graphics driver for your HP notebook available from this link:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7739481&swItemId=ob_154249_1&swEnvOid=4192
...
Forum: Windows Software 11-13-2015, 11:10 AM
Replies: 19
Views: 27,120
Posted By JamesH
Will check on this. Thanks, James

Will check on this.

Thanks,
James
Forum: Windows Software 11-13-2015, 11:10 AM
Replies: 1
Views: 7,380
Posted By JamesH
Glad to hear! Thanks, James

Glad to hear!

Thanks,
James
Forum: Windows Software 11-13-2015, 11:09 AM
Replies: 2
Views: 7,583
Posted By JamesH
Hi, Can you check out this FAQ? ...

Hi,

Can you check out this FAQ?
http://support.displaylink.com/knowledgebase/articles/544345-using-displaylink-with-the-laptop-lid-closed

Thanks,
James
Forum: Windows Software 11-13-2015, 11:05 AM
Replies: 4
Views: 19,818
Posted By JamesH
Hi, I'd recommend using a main powered USB...

Hi,

I'd recommend using a main powered USB hub to connect your USB monitor to.

Thanks,
James
Forum: Windows Software 10-27-2015, 04:05 PM
Replies: 2
Views: 9,403
Posted By JamesH
Hi, Can you try this later ASMedia USB 3.0...

Hi,

Can you try this later ASMedia USB 3.0 host controller driver?
http://www.techspot.com/downloads/drivers/essentials/asmedia-usb3/

Thanks,
James
Forum: Windows Software 10-27-2015, 03:44 PM
Replies: 3
Views: 8,931
Posted By JamesH
Hi, On Windows 10 the tray icon has reduced...

Hi,

On Windows 10 the tray icon has reduced functionality.

I'd recommend using the Windows provided Display settings to control your monitor.

Thanks,
James
Forum: Windows Software 10-27-2015, 03:28 PM
Replies: 20
Views: 26,966
Posted By JamesH
Hi, Let me know how you get on. Thanks,...

Hi,

Let me know how you get on.

Thanks,
James
Forum: Windows Software 10-23-2015, 01:46 PM
Replies: 2
Views: 8,827
Posted By JamesH
Hi, Were you able to see if the app you...

Hi,

Were you able to see if the app you mentioned was causing this to happen?

Thanks,
James
Forum: Windows Software 10-23-2015, 01:22 PM
Replies: 8
Views: 16,296
Posted By JamesH
Hi, Just checked and this may be an issue...

Hi,

Just checked and this may be an issue with Bitlocker.

Please install 7.9 M3 (http://www.displaylink.com/downloads/sla.php?fileid=171) and the latest Windows Updates.

Thanks,
James
Forum: Windows Software 10-23-2015, 01:20 PM
Replies: 6
Views: 10,436
Posted By JamesH
Hi, Can you run through this FAQ? ...

Hi,

Can you run through this FAQ?
http://support.displaylink.com/knowledgebase/articles/544228-how-to-fix-your-displaylink-product-from-repeatedl

Let me know if you still have issues...
Forum: Windows Software 10-23-2015, 01:14 PM
Replies: 8
Views: 16,296
Posted By JamesH
Hi, I haven't seen this but is there anyway...

Hi,

I haven't seen this but is there anyway that when this happens you can boot into safe mode so we can get the DisplayLink logs?

Thanks,
James
Forum: Windows Software 10-23-2015, 01:07 PM
Replies: 10
Views: 20,908
Posted By JamesH
Hi, I'd suggest reaching out to the...

Hi,

I'd suggest reaching out to the manufacturer for a replacement unit.

Thanks,
James
Forum: Windows Software 10-23-2015, 01:04 PM
Replies: 5
Views: 10,946
Posted By JamesH
Hi, Please check out this FAQ: ...

Hi,

Please check out this FAQ:
http://support.displaylink.com/knowledgebase/articles/544324-how-to-uninstall-fresco-logic-usb-graphics-softwar

If you're still having issues after following the...
Forum: Windows Software 10-23-2015, 01:00 PM
Replies: 5
Views: 11,451
Posted By JamesH
Thanks for the feedback! To everyone reading...

Thanks for the feedback!

To everyone reading this the latest release (v7.9 M3) is available here:
http://www.displaylink.com/downloads/sla.php?fileid=171

Thanks,
James
Forum: Windows Software 10-22-2015, 04:01 PM
Replies: 10
Views: 20,908
Posted By JamesH
Hi, After installing the DisplayLink...

Hi,

After installing the DisplayLink software can you try uninstalling the USB network driver via device manger (being sure to delete all software for it) then re-installing via device manager?
...
Forum: Windows Software 10-21-2015, 11:00 AM
Replies: 1
Views: 6,918
Posted By JamesH
Hi, Thanks for reaching out. Can you...

Hi,

Thanks for reaching out.

Can you check that the USB audio is set to be the default playback device?

Please see attached image showing USB audio set as the default playback device.
...
Forum: Windows Software 10-21-2015, 10:21 AM
Replies: 10
Views: 20,908
Posted By JamesH
Hi, Can you post the logs from this tool so...

Hi,

Can you post the logs from this tool so I can take a look:
http://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Thanks,
James
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