Forum: Windows Software
05-22-2020, 07:28 AM
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Replies: 1
Views: 6,571
Hello,
Thank you for reaching out to us on...
Hello,
Thank you for reaching out to us on forum.
Dell 3100 has 2 HDMI and 1 DP ports. Could you please check if the monitors on HDMI are having the option to use 50Hz? Or simply if any of them...
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Forum: Mac Software
05-21-2020, 06:57 AM
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Replies: 12
Views: 23,140
Hello MBP16,
Thank you for contacting us.
...
Hello MBP16,
Thank you for contacting us.
You should not be asked to do this every time you restart your laptop.
Could you please gather log files for me by following this link...
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Forum: Mac Software
05-20-2020, 10:18 AM
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Replies: 6
Views: 8,521
Hello San21a,
Could you please clarify one...
Hello San21a,
Could you please clarify one thing for me? You wrote that both screens are getting black when the dock is plugged in. Does it mean that if you are using only Macbook screen and...
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Forum: Linux and Open Source
05-19-2020, 07:07 AM
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Replies: 11
Views: 109,595
Hello Ilhan,
Thank you for contacting our...
Hello Ilhan,
Thank you for contacting our support.
I would recommend updating your D6000 firmware. It can be unfortunately only done on the Windows machine.
Please follow this link...
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Forum: Windows Software
05-18-2020, 11:04 AM
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Replies: 7
Views: 23,276
Hello Goonie,
Thank you for clarification. ...
Hello Goonie,
Thank you for clarification.
Simply speaking an fps drop is expected as the laptop need to copy the whole image through the docking station onto your external monitor.
There is...
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Forum: Windows Software
05-18-2020, 06:40 AM
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Replies: 76
Views: 463,520
Hello tannum99,
Thank you for your patience....
Hello tannum99,
Thank you for your patience.
We have been trying to reproduce the issue on similar setup that you are using but we do have few questions.
Could you record a short video or...
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Forum: Windows Software
05-15-2020, 08:28 AM
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Replies: 7
Views: 23,276
Hello Goonie,
Thank you for contacting our...
Hello Goonie,
Thank you for contacting our support.
This will mostly depend on the type of the video game that you are playing. Some games may have a different performance while being played...
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Forum: Linux and Open Source
05-15-2020, 06:04 AM
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Replies: 5
Views: 22,851
Hello,
Thank you for contacting us on the...
Hello,
Thank you for contacting us on the forum.
Could you please tell me how extensive are the lags? Are they around 1s delay? If possible, could you record a video for us to see them?
As a...
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Forum: Mac Software
05-15-2020, 05:53 AM
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Replies: 6
Views: 8,521
Hello San21a,
Thank you for your fast reply....
Hello San21a,
Thank you for your fast reply.
Could you please uninstall your present driver by moving the DisplayLink Manager application icon to the trash bin?
Afterwards, please install...
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Forum: Mac Software
05-14-2020, 08:34 AM
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Replies: 6
Views: 8,521
Hello,
Thank you for contacting our support....
Hello,
Thank you for contacting our support.
Could you please tell me what model of a docking station are you using?
Also, are you using only 1 external monitor? Thank you for providing...
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Forum: Mac Software
05-14-2020, 05:42 AM
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Replies: 2
Views: 8,810
Hello atrus619,
Thank you for contacting us!...
Hello atrus619,
Thank you for contacting us!
Yes, you have it right, rotation is not yet supported on the BETA app version but we are aiming on having this feature in the future.
Right now...
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Forum: Windows Software
05-13-2020, 09:33 AM
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Replies: 12
Views: 70,312
Hello,
Great to hear that !
If you...
Hello,
Great to hear that !
If you would need any more assistance in the future, feel free to contact us here on the forum or through the email.
Have a wonderful time playing :)
Best...
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Forum: Windows Software
05-12-2020, 12:40 PM
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Replies: 12
Views: 70,312
Hello,
Thank you for your patience.
I...
Hello,
Thank you for your patience.
I have been able to reproduce the issue and fix it with D6000 to work in the Fullscreen mode.
The D6000 is using two technologies, one is DisplayLink and...
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Forum: Windows Software
05-11-2020, 09:57 AM
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Replies: 76
Views: 463,520
Hello Brandon,
Thank you for informing us...
Hello Brandon,
Thank you for informing us about this issue.
Could you please gather the log files by following the last link in my signature?
We would like to verify thoroughly what is...
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Forum: Linux and Open Source
05-08-2020, 07:18 AM
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Replies: 21
Views: 69,174
Hello,
Here is the message for three of our...
Hello,
Here is the message for three of our users: Strofe7, 1kenthomas and jarsal:
Strofe7:
Could you please use the command sudo apt-get install build-essential ?
It will install the...
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Forum: Mac Software
05-07-2020, 06:38 AM
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Replies: 1
Views: 9,604
Hello,
Thank you for contacting us on the...
Hello,
Thank you for contacting us on the forum.
Could please provide me with the log files and a task manager screenshot when the usage is the highest?
Additionally, did you see any pattern...
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Forum: Windows Software
05-06-2020, 01:45 PM
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Replies: 76
Views: 463,520
Hi tannum99,
Thank you for the log files.
...
Hi tannum99,
Thank you for the log files.
I have created an internal ticket and we have started the analysis.
I will be informing you as soon as I have a new information for you.
Best...
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Forum: Windows Software
05-06-2020, 11:08 AM
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Replies: 12
Views: 70,312
Hello,
Thank you for your fast replies.
...
Hello,
Thank you for your fast replies.
I have been doing some more testing recently on a Dual GPU machine. As I assumed the pixel encoding is being done by the Intel GPU while the game renders...
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Forum: Linux and Open Source
05-06-2020, 05:33 AM
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Replies: 21
Views: 69,174
Hello,
Thank you for your patience.
As...
Hello,
Thank you for your patience.
As I have mentioned yesterday, we were working on a installation fix for Ubuntu 20.04.
Here it is: https://www.displaylink.com/downloads/file?id=1576
...
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Forum: Linux and Open Source
05-06-2020, 05:32 AM
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Replies: 116
Views: 701,456
Hello,
Thank you for your patience.
As...
Hello,
Thank you for your patience.
As I have mentioned yesterday, we were working on a installation fix for Ubuntu 20.04.
Here it is: https://www.displaylink.com/downloads/file?id=1576
...
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Forum: Mac Software
05-05-2020, 12:30 PM
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Replies: 14
Views: 21,568
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Forum: Windows Software
05-05-2020, 10:46 AM
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Replies: 76
Views: 463,520
Hello tannum99.
Thank you for this detailed...
Hello tannum99.
Thank you for this detailed description and log files.
If you would like to transfer to the mail support please let me know. We would be having a better and faster communication...
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Forum: Linux and Open Source
05-05-2020, 09:59 AM
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Replies: 116
Views: 701,456
Dear users!
Thank you for your constant...
Dear users!
Thank you for your constant communication here on the forum and your patience.
We would like to apologize for the inconveniences that you have faced while trying to use our new...
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Forum: Linux and Open Source
05-05-2020, 09:52 AM
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Replies: 21
Views: 69,174
Dear users,
Thank you for your constant...
Dear users,
Thank you for your constant communication here on the forum.
We would like to apologize for the inconveniences that you have faced while trying to use our new driver.
We are aware...
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Forum: Mac Software
05-04-2020, 01:30 PM
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Replies: 3
Views: 41,617
Hello,
Thank you for your detailed...
Hello,
Thank you for your detailed description.
Right now we are not supporting G-sync monitors as we are still working on them. What I may propose for you would be a usage of our BETA driver...
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