Help

JakubDabrowski · 05-14-2020, 08:34 AM

Hello,

Thank you for contacting our support.

Could you please tell me what model of a docking station are you using?

Also, are you using only 1 external monitor? Thank you for providing your present configuration and an exact description of your issue.

In the log files I may see that you are using a BETA driver app. Please firstly upgrade it to the newest possible version as you are running an older one right now.
Here is the newest: https://www.displaylink.com/downloads/file?id=1552

Do you see the application "DisplayLink Manager" running in the right upper corner? If not, please launch it.

Thank you for checking that and letting me know.

Best regards,
Jakub

05-14-2020, 08:34 AM	#2
JakubDabrowski DisplayLink Tech Support Join Date: Jan 2020 Location: Katowice, Poland Posts: 268	Hello, Thank you for contacting our support. Could you please tell me what model of a docking station are you using? Also, are you using only 1 external monitor? Thank you for providing your present configuration and an exact description of your issue. In the log files I may see that you are using a BETA driver app. Please firstly upgrade it to the newest possible version as you are running an older one right now. Here is the newest: https://www.displaylink.com/downloads/file?id=1552 Do you see the application "DisplayLink Manager" running in the right upper corner? If not, please launch it. Thank you for checking that and letting me know. Best regards, Jakub __________________ Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution Last edited by JakubDabrowski; 05-14-2020 at 08:56 AM.