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Search took 0.02 seconds; generated 35 minute(s) ago. Search: Posts Made By: Wim
Forum: Windows Software 09-03-2014, 02:16 PM
Replies: 4
Views: 9,404
Posted By Wim
It is Windows behaviour when it sees a new USB...

It is Windows behaviour when it sees a new USB device. The monitors need unique serial numbers, otherwise you would not be able to connect more than 1 at a time to the PC.

Wim
Forum: Windows Software 09-03-2014, 01:31 PM
Replies: 2
Views: 8,035
Posted By Wim
Everything looks fine from the logs and the...

Everything looks fine from the logs and the software drivers think they are outputting to the adapter. This could be a hardware problem.

Wim
Forum: Windows Software 09-03-2014, 01:27 PM
Replies: 4
Views: 9,404
Posted By Wim
Ahhh.. This is the joy of Windows update being...

Ahhh.. This is the joy of Windows update being checked whenever a "new" device is connected, even if the drivers are already installed. It can take a minute ot 2 to check Windows update before it...
Forum: Windows Software 08-28-2014, 02:25 PM
Replies: 1
Views: 7,244
Posted By Wim
This sounds like a hardware problem and you...

This sounds like a hardware problem and you should contact the product vendor.

Wim
Forum: Windows Software 08-28-2014, 02:23 PM
Replies: 1
Views: 7,379
Posted By Wim
The problem is the wireless link is not making...

The problem is the wireless link is not making the DisplayLink device appear on the USB bus so our driver has nothing to talk to.

The wireless link driver is outside DisplayLink so we cannot help...
Forum: Windows Software 08-28-2014, 02:20 PM
Replies: 4
Views: 10,356
Posted By Wim
Check that the monitor is running in the...

Check that the monitor is running in the preferred resolution, so the image is not being scaled. Also, if it is VGA, press the "Auto" button on the display to re-sync it.

Wim
Forum: Windows Software 08-28-2014, 02:19 PM
Replies: 12
Views: 37,321
Posted By Wim
We have tried to raise this with Citrix but never...

We have tried to raise this with Citrix but never had any follow up. The fact that rearranging the display layout solves it should indicate that it is not a DisplayLink bug. We don't change any...
Forum: Windows Software 08-28-2014, 02:16 PM
Replies: 1
Views: 7,518
Posted By Wim
I expect the problem is due to the Windows 7...

I expect the problem is due to the Windows 7 graphics drivers that are available for your platform:

Graphics: Intel(R) Q965/Q963 Express Chipset Family (Intel Corporation)
Graphics Driver: ...
Forum: Windows Software 08-28-2014, 02:14 PM
Replies: 2
Views: 8,016
Posted By Wim
This looks like a hardware problem and it would...

This looks like a hardware problem and it would be best to contact Targus support about this.

Wim
Forum: Windows Software 08-28-2014, 02:12 PM
Replies: 3
Views: 9,743
Posted By Wim
I suspect this is a virtual box error. We know we...

I suspect this is a virtual box error. We know we don't work (or at least we don't support) our drivers running within VMs, so you should not pass over the DisplayLink USB drivers to the VM, but it...
Forum: Windows Software 08-28-2014, 02:07 PM
Replies: 2
Views: 14,924
Posted By Wim
Can you run the stand alone check from here: ...

Can you run the stand alone check from here:

http://kb.displaylink.com/365

It should have the same failure, but will create a log file in the same folder that you run it from. If you can post...
Forum: General Discussion 08-18-2014, 03:11 PM
Replies: 2
Views: 11,617
Posted By Wim
The USB 3 docks use DisplayLink's Ethernet, and...

The USB 3 docks use DisplayLink's Ethernet, and PE suport is covered in the corporate install guide:

http://www.displaylink.com/corporateinstall/CorpInstallUsersGuide.pdf

The USB 2.0 docks from...
Forum: General Discussion 08-13-2014, 04:01 PM
Replies: 1
Views: 8,995
Posted By Wim
I think this is an old desktop machine and...

I think this is an old desktop machine and probably does not meet the minimum specs for DisplayLink software. Most notably, it would need a WDDM compatible graphics card:
...
Forum: General Discussion 08-13-2014, 03:48 PM
Replies: 1
Views: 10,676
Posted By Wim
The firmware in the DL-165 family is never...

The firmware in the DL-165 family is never updated. It is only the USB 3.0 DL-3xxx products that update the firmware. Connecting the adapter to 7.6 M2 would have made no difference to the firmware in...
Forum: Windows Software 08-13-2014, 03:43 PM
Replies: 1
Views: 15,430
Posted By Wim
Looks like the dock is (or at least the...

Looks like the dock is (or at least the DisplayLink part of it) is not being found on the USB bus. Does it come back if you power cycle the dock (so the firmware in the dock reboots).

If this...
Forum: Windows Software 08-13-2014, 03:40 PM
Replies: 4
Views: 53,769
Posted By Wim
I believe you have the problem that James refers...

I believe you have the problem that James refers to. The USB 3.0 traffic to the dock is causing interference that your Wifi card is picking up and slowing down the network transfers.

A way to...
Forum: Windows Software 08-13-2014, 03:30 PM
Replies: 6
Views: 17,482
Posted By Wim
Hi No, I'm afraid it is not possible to...

Hi

No, I'm afraid it is not possible to define specific video timings and have our driver use them. It just uses the video timings that the monitor supports.

Thanks

Wim
Forum: Windows Software 08-13-2014, 03:17 PM
Replies: 6
Views: 17,482
Posted By Wim
I've looked at the logs you submitted and the I...

I've looked at the logs you submitted and the I assume you are using an HP Z30i monitor? It was the only one I could find in the logs. The modes that this monitor reports that it supports are:
...
Forum: Windows Software 08-11-2014, 05:27 PM
Replies: 6
Views: 17,482
Posted By Wim
Could you post the logs for your machine here, so...

Could you post the logs for your machine here, so we can see what modes your monitor is reporting. It could be that 2048x1536 is an interlaced mode, which we don't support, but the logs will confirm...
Forum: Windows Software 08-11-2014, 05:25 PM
Replies: 3
Views: 9,585
Posted By Wim
This may be a Microsoft bug that gets exposed...

This may be a Microsoft bug that gets exposed with DisplayLink installed. There is a thread about this on the Microsoft website:
...
Forum: Windows Software 08-11-2014, 05:23 PM
Replies: 5
Views: 11,936
Posted By Wim
This sounds like a hardware problem with the...

This sounds like a hardware problem with the dock, as the PC and the driver thinks there is an Ethernet connection, but you are getting no link with a good cable.

Best to contact the product...
Forum: General Discussion 08-07-2014, 11:42 AM
Replies: 4
Views: 11,976
Posted By Wim
This should work fine with our latest software...

This should work fine with our latest software and you will just have to connect a monitor to the shuttle for the initial installation and display configuration.

Wim
Forum: Embedded Applications 08-06-2014, 04:35 PM
Replies: 2
Views: 48,274
Posted By Wim
We don't make the protocol available for the USB...

We don't make the protocol available for the USB 3.0 devices. I would recommend the USB 2.0 products for your application, which does have an open source driver available.

Wim
Forum: General Discussion 08-06-2014, 04:34 PM
Replies: 4
Views: 11,976
Posted By Wim
This should be possible with the latest software...

This should be possible with the latest software from our website. You can set the U70 into replace mode, so it is the only active monitor. But you will need a WDDM primary graphics card installed...
Forum: Windows Software 08-05-2014, 09:19 AM
Replies: 9
Views: 14,983
Posted By Wim
Have you tried a different display and video...

Have you tried a different display and video cable? The logs show that no monitor is being detected, which is why you don't see the DisplayLink icon in the tray or any display output.

Wim
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