DisplayLink Forum - View Single Post - installing Displaylink 7.9M2 software bricks clean Surface Pro3 running Windows 10

JamesH · 09-08-2015, 01:20 PM

Hi,

Can you try and boot into safe mode to get the memory dump from the BSOD?

To enable your Surface Pro 3 to boot into safe mode is pretty convoluted but my understanding is you need to power on and then whilst it's booting up power off the tablet ~6 times at which point you should get the the recovery screen.

At this point please follow the steps in this guide:
http://www.lovemysurface.net/wp-cont...nfographic.png

Once you're in safe mode please copy the memory dump file (named MEMORY.DMP) onto a USB stick or similar and upload to a file share site.

Thanks,
James

09-08-2015, 01:20 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you try and boot into safe mode to get the memory dump from the BSOD? To enable your Surface Pro 3 to boot into safe mode is pretty convoluted but my understanding is you need to power on and then whilst it's booting up power off the tablet ~6 times at which point you should get the the recovery screen. At this point please follow the steps in this guide: http://www.lovemysurface.net/wp-cont...nfographic.png Once you're in safe mode please copy the memory dump file (named MEMORY.DMP) onto a USB stick or similar and upload to a file share site. Thanks, James