Hi,
Thanks for reaching out.
The logs show what you have described.
Unfortunately we are not the product manufacturer so cannot send out hardware.
What I can do its recommend trying these steps and if they fail you'll need to obtain a replacement USB cable.
The steps to try are:
1. Upgrade your USB 3.0 host controller driver to the
latest from Intel
2. Connect to a different USB port on your notebook
3. Check the steps on
this page as appropriate to your setup
Thanks,
James