continuously disconnecting

JamesH · 10-16-2015, 03:16 PM

Hi,

Thanks for reaching out.

The logs show what you have described.

Unfortunately we are not the product manufacturer so cannot send out hardware.

What I can do its recommend trying these steps and if they fail you'll need to obtain a replacement USB cable.

The steps to try are:
1. Upgrade your USB 3.0 host controller driver to the latest from Intel
2. Connect to a different USB port on your notebook
3. Check the steps on this page as appropriate to your setup

Thanks,
James

10-16-2015, 03:16 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Thanks for reaching out. The logs show what you have described. Unfortunately we are not the product manufacturer so cannot send out hardware. What I can do its recommend trying these steps and if they fail you'll need to obtain a replacement USB cable. The steps to try are: 1. Upgrade your USB 3.0 host controller driver to the latest from Intel 2. Connect to a different USB port on your notebook 3. Check the steps on this page as appropriate to your setup Thanks, James