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Old 10-31-2018, 11:15 AM   #2
AlbanRampon
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Join Date: Sep 2015
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Hello,

Thank you for the details.

Is the issue with the DisplayPort output not working over USB-C the same on every USB-C port of the computer? I understand charging might not be provided on all ports, I'm trying to determine if it's port-dependant as we've not received that issue in the past.
Can you confirm it's the same behaviour on both DisplayPort output?

In the logs you sent, what were the last actions you did? I'd need context to make the logged dock activity in relation with human requests.
It looks like when you're in USB-C mode, the DisplayLink chip is cut out and you get the HDMI output from the DisplayPort Alternate Mode over USB-C feature (confusing I admit).

There was a firmware update from Dell on the controller of the dock. It would be interesting to check you are running the latest: Dell Universal Dock (D6000) Firmware Update Utility version A02.

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories

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