Works on XP, but not on Vista?!

cgroth · 07-04-2013, 03:29 PM

Hi, I am completely new on this forum, and I am writing in desperation. I have a set-up with a lap top running 5 screens, 1 through an external monitor via a standard VGA output, and 3 WS-TECH USB-VGAs and 1 UNITEK USB-HDMI. They all want to run DisplayLink software/drivers. I used these four USB adapters on my XP lap top previously, and it worked without any problems. Since I had to scrap that PC due to other problems I tried using the adapters first on a Vista Home Premium 32 stationary PC, but whenever I tried to plug in an adapter and the drivers where downloaded the system would crash (blue screen). I then tried using a lap-top, also Vista Home Premium 32, with the same results. The system has now gone through probably 50 cycles of blue screen, system restore, plugging in adapters, crashing, system restore or system restore, installing DisplayLink software, then plugging in, and it seems to make no difference, the same result, crash and blue screen. Also, it seems to make no difference whether I use the HDMI or VGA adapters, still crashing every single time. I tried connecting the adapters to a Windows 7 PC, and that worked fine, so I am guessing it is a Vista issue?

Can anyone please tell me: 1. which driver I should use, and 2. whether I should install software first, then plug in adapters or the other way around? The greater the detail of the explanation the better :-)

I am not very good with PCs, so please keep it simple for me?

Thank you!
Christopher

JamesH · 07-04-2013, 03:39 PM

Hi,

Please run through this troubleshooting guide:
http://www.displaylink.org/forum/showthread.php?t=896

If you still have problems please attach the logs as described here:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

cgroth · 07-04-2013, 03:59 PM

Dear James,

My problem is that I cannot go through the steps in either of your links, as once I plug in the adapter(s) the PC tries to download my drivers, it normally fails in doing so, but I have a copy on the hard drive (a zip file called UGA_Driver_V7.2) and once that is installed the system immediately crashes, and the only way to get it working again is to restore it to a version before I plugged in the adpater and installed the software. Removing the adpater alone doesn't help, once it has been plugged in and the software installed the PC will crash regardless of whether I have subsequently removed the adapter. Only a system restore will help, and then all DisplayLink files are gone.

Since this behaviour shows up on both my PCs I am guessing it is not a problem related to a particular PC. The stationary PC is a FujitsuSiemens, the lap top is a Packard Bell.

Chris

JamesH · 07-05-2013, 12:52 PM

Hi,

Understood - please run through these steps:

1. Disconnect the adapters
2. Uninstall any DisplayLink software
3. Run the cleaner tool from here: http://www.displaylink.com/support/ticket.php?id=297
4. Install the latest Windows Vista Service Pack (v2):
http://support.microsoft.com/kb/935791?wa=wsignin1.0
5. Install the latest graphics drivers for your PC
6. Install DisplayLink software v7.3M0 from here:
http://www.displaylink.com/support/downloads.php
7. Connect your adapters

Thanks,
James

07-04-2013, 03:29 PM	#1
cgroth Junior Member Join Date: Jul 2013 Posts: 2	Works on XP, but not on Vista?! Hi, I am completely new on this forum, and I am writing in desperation. I have a set-up with a lap top running 5 screens, 1 through an external monitor via a standard VGA output, and 3 WS-TECH USB-VGAs and 1 UNITEK USB-HDMI. They all want to run DisplayLink software/drivers. I used these four USB adapters on my XP lap top previously, and it worked without any problems. Since I had to scrap that PC due to other problems I tried using the adapters first on a Vista Home Premium 32 stationary PC, but whenever I tried to plug in an adapter and the drivers where downloaded the system would crash (blue screen). I then tried using a lap-top, also Vista Home Premium 32, with the same results. The system has now gone through probably 50 cycles of blue screen, system restore, plugging in adapters, crashing, system restore or system restore, installing DisplayLink software, then plugging in, and it seems to make no difference, the same result, crash and blue screen. Also, it seems to make no difference whether I use the HDMI or VGA adapters, still crashing every single time. I tried connecting the adapters to a Windows 7 PC, and that worked fine, so I am guessing it is a Vista issue? Can anyone please tell me: 1. which driver I should use, and 2. whether I should install software first, then plug in adapters or the other way around? The greater the detail of the explanation the better :-) I am not very good with PCs, so please keep it simple for me? Thank you! Christopher

07-04-2013, 03:39 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please run through this troubleshooting guide: http://www.displaylink.org/forum/showthread.php?t=896 If you still have problems please attach the logs as described here: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

07-04-2013, 03:59 PM	#3
cgroth Junior Member Join Date: Jul 2013 Posts: 2	Dear James, My problem is that I cannot go through the steps in either of your links, as once I plug in the adapter(s) the PC tries to download my drivers, it normally fails in doing so, but I have a copy on the hard drive (a zip file called UGA_Driver_V7.2) and once that is installed the system immediately crashes, and the only way to get it working again is to restore it to a version before I plugged in the adpater and installed the software. Removing the adpater alone doesn't help, once it has been plugged in and the software installed the PC will crash regardless of whether I have subsequently removed the adapter. Only a system restore will help, and then all DisplayLink files are gone. Since this behaviour shows up on both my PCs I am guessing it is not a problem related to a particular PC. The stationary PC is a FujitsuSiemens, the lap top is a Packard Bell. Chris

07-05-2013, 12:52 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Understood - please run through these steps: 1. Disconnect the adapters 2. Uninstall any DisplayLink software 3. Run the cleaner tool from here: http://www.displaylink.com/support/ticket.php?id=297 4. Install the latest Windows Vista Service Pack (v2): http://support.microsoft.com/kb/935791?wa=wsignin1.0 5. Install the latest graphics drivers for your PC 6. Install DisplayLink software v7.3M0 from here: http://www.displaylink.com/support/downloads.php 7. Connect your adapters Thanks, James