Problems with monitors fluttering and fuzziness

[TraceNoOne]

I just installed my new Diamond 3.0 USB dual video device and installed the software. I also went to the website and installed the Windows 8.1 update.

I have 2 issues that I need your help on. I am running Windows 8 on my laptop. I am using 2 ViewSonic 1080P 24" displays.

1.) When waking up my PC., the PC goes a series of installing USB device and usually gets an error message.
2.) While in Outlook, Excel, Word, Websites or just my desktop my screen goes fuzzy or it flutters to a point I cant read the letters.

[Wim]

Can you try the new V7.4 M2 and see if this fixes the issues? The fuzziness should definitely be solved by this.

Wim

[TraceNoOne]

Originally Posted by Wim

Can you try the new V7.4 M2 and see if this fixes the issues? The fuzziness should definitely be solved by this.

Wim

Can I still do this if I have the 8.1?

Can you send me the link to the V7.4 M2

[TraceNoOne]

Originally Posted by Wim

Can you try the new V7.4 M2 and see if this fixes the issues? The fuzziness should definitely be solved by this.

Wim

I replaced it with the V7.4 M2 from your website and it DID NOT WORK.

Any suggestions

[JamesH]

Hi,

Can you attach the files gathered by this support tool immediately after you see the issue again? http://www.displaylink.com/support/ticket.php?id=269

To clarify, which 8.1 update did you install?

Thanks,
James

[TraceNoOne]

Originally Posted by JamesH

Hi,

Can you attach the files gathered by this support tool immediately after you see the issue again? http://www.displaylink.com/support/ticket.php?id=269

To clarify, which 8.1 update did you install?

Thanks,
James

I had the Windows 8.1 update. WIM told me to install the V7.4 M2. When I did, the 8.1 was deleted out.

[JamesH]

Hi,

Can you try disabling the Optimize for Video option in the DisplayLink taskbar UI?

Thanks,
James