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Old 04-13-2025, 04:25 PM   #1
paul-shannon
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Join Date: Apr 2025
Posts: 2
Default "Please connect your DisplayLink Devices"

macbook m2.
macOS sequoia: 15.3.1
DisplayLink Model: UD-3900PDZ
DisplayLink Manager 12.1.0 (Build 33)
Screen Recording configured for DisplayLink

My goal:
apple thunderbolt display in macbook usb-c port 1
DisplayLink in usb-c port 2
MSI display connected to DisplayLink via HDMI

My problem:

DisplayLink manager "Displays" tab never progresses beyond

Please note: the DL Manager "Displays" tab is asking me to connect the DL device.
Which I have done. And which is working: the MSI display, which I am looking at as I type, is routed to the macbook m2, HDMI from monitor to DisplayLink device, DisplayLink device by usb-c cable to macbook usb-c port #1.
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Old 04-14-2025, 11:01 AM   #2
rboerner
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Join Date: Jan 2015
Posts: 618
Default

If you have not done so already, I would suggest contacting Plugable directly for assistance --> https://plugable.com/pages/support
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Old 04-14-2025, 09:54 PM   #3
paul-shannon
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Join Date: Apr 2025
Posts: 2
Default macos m2 problem

rboerner - thank you! I have posted directly to the support group.

- Paul
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