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11-04-2013, 05:33 PM | #1 |
Junior Member
Join Date: Nov 2013
Posts: 1
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Monitor shuts off and on
I have my laptop connected to the dock station along with an additional monitor. I use both displays while working and periodically the monitor will shut off, which causes my laptop to black out almost like rebooting but not completely. How can I fix this problem. It's very annoying.
Thanks rbelling |
11-08-2013, 07:02 PM | #2 |
Junior Member
Join Date: Nov 2013
Posts: 1
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Me too
I have a Dell XPS 13 and the goes on and off. Also, the dock loses completely the connectivity with the notebook.
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11-11-2013, 09:01 AM | #3 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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11-15-2013, 08:00 AM | #4 |
Junior Member
Join Date: Nov 2013
Posts: 1
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Monitor shuts off and on
Hi, this also happens to me with my DEll E6230 (latest displaylink and dell drivers installed). I've attached my copy of the logs incase anyone has any ideas
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11-21-2013, 08:44 AM | #5 |
Junior Member
Join Date: Nov 2013
Posts: 19
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I went through this convoluted registration process just to +1 this
Can't use my Fujitsu PR08 with my Sony Vaio Pro 13, not just the screen but the whole replicator keeps disconnecting
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11-21-2013, 12:29 PM | #6 | |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Quote:
Please run through this guide: http://www.displaylink.org/forum/showthread.php?t=896 As soon as the issue is seen please attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" It's also worth trying the "System Compatibility Check" to see if anything is flagged up. Thanks, James |
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11-21-2013, 12:28 PM | #7 | |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Quote:
Does this happen on all the notebook's USB 3.0 ports? Can you try the latest Intel USB 3.0 driver: https://downloadcenter.intel.com/Det...?DwnldID=21129 Thanks, Jmaes |
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11-11-2013, 09:01 AM | #8 | |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Quote:
Can you attach the support files? http://www.displaylink.com/support/ticket.php?id=269 Thanks, James |
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