Monitor shuts off and on

[rbelling]

I have my laptop connected to the dock station along with an additional monitor. I use both displays while working and periodically the monitor will shut off, which causes my laptop to black out almost like rebooting but not completely. How can I fix this problem. It's very annoying.

Thanks
rbelling

[udoh]

I have a Dell XPS 13 and the goes on and off. Also, the dock loses completely the connectivity with the notebook.

[JamesH]

Originally Posted by udoh

I have a Dell XPS 13 and the goes on and off. Also, the dock loses completely the connectivity with the notebook.

Hi,

Does this happen on the right side USB 3.0 port?

Thanks,
James

[kevdoig]

Hi, this also happens to me with my DEll E6230 (latest displaylink and dell drivers installed). I've attached my copy of the logs incase anyone has any ideas

[lferrao]

Can't use my Fujitsu PR08 with my Sony Vaio Pro 13, not just the screen but the whole replicator keeps disconnecting

[JamesH]

Originally Posted by lferrao

Can't use my Fujitsu PR08 with my Sony Vaio Pro 13, not just the screen but the whole replicator keeps disconnecting

Hi,

Please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

It's also worth trying the "System Compatibility Check" to see if anything is flagged up.

Thanks,
James

[JamesH]

Originally Posted by kevdoig

Hi, this also happens to me with my DEll E6230 (latest displaylink and dell drivers installed). I've attached my copy of the logs incase anyone has any ideas

Hi,

Does this happen on all the notebook's USB 3.0 ports?

Can you try the latest Intel USB 3.0 driver:
https://downloadcenter.intel.com/Det...?DwnldID=21129

Thanks,
Jmaes

[JamesH]

Originally Posted by rbelling

I have my laptop connected to the dock station along with an additional monitor. I use both displays while working and periodically the monitor will shut off, which causes my laptop to black out almost like rebooting but not completely. How can I fix this problem. It's very annoying.

Thanks
rbelling

Hi,

Can you attach the support files?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James