DisplaLink detected USB graphics software from different ventor

tmerrifield · 06-15-2017, 01:14 PM

I am unable to install DisplayLink software due to error saying USB graphics software is installed from another vendor. The compatibility log is attached.

AlbanRampon · 06-16-2017, 11:19 AM

Hello,
Thank you for the logs.
mctkmd service exists. That's step 6 from the page linked in the error message "more information".
Please follow all steps described so your sure everything is removed.

Kind regards,
Alban

06-16-2017, 11:19 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, Thank you for the logs. mctkmd service exists. That's step 6 from the page linked in the error message "more information". Please follow all steps described so your sure everything is removed. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution