Microsoft Surface 8.1

sporgg · 11-08-2013, 09:49 AM

Hi There

Installed the new drivers before upgrading to windows 8.1. Did the upgrade and everything was working great. Did a few reboots with no issues but just before going home I did one last reboot only to find that keyboard mouse and touch screen was not working. Tried a few reboots after that but could not get any of the inputs to work.

Have had the same issue with a different surface and 8.1 with a different dock.

Any thoughts on what might be causing the issue would be great.

Regards

Sporgg

JamesH · 11-14-2013, 04:43 PM

Hi,

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

Do you know if the recent Surface Pro firmware update was installed?

Thanks,
James

11-08-2013, 09:49 AM	#1
sporgg Junior Member Join Date: Nov 2013 Posts: 1	Microsoft Surface 8.1 Hi There Installed the new drivers before upgrading to windows 8.1. Did the upgrade and everything was working great. Did a few reboots with no issues but just before going home I did one last reboot only to find that keyboard mouse and touch screen was not working. Tried a few reboots after that but could not get any of the inputs to work. Have had the same issue with a different surface and 8.1 with a different dock. Any thoughts on what might be causing the issue would be great. Regards Sporgg

11-14-2013, 04:43 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269 Do you know if the recent Surface Pro firmware update was installed? Thanks, James