Asus VivoTab Note 8 - DisplayLink v7.5 M1

[cmergel]

Device: Asus VivoTab Note 8

I am running Lenovo USB 3.0 Dock and DisplayLink v7.5 M1. I set the monitor to be primary (Show Desktop only on 2).

When ever I get UAC prompt the screen on Desktop 2 (the primary) it resets to Portrait.

I had the same occurrence with the Dell Venue 8 Pro.

Trying to determine if I have something not setup correctly.

Thanks.

[JamesH]

Hi,

Sorry fro the delay in responding - I'll try this out tomorrow.

Can you attach the output from this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[cmergel]

My main user account does not have admin rights. I have a secondary account that I use to do anything that requires administrator.

I open Computer Management which prompts UAC admin credentials. I enter the admin user/pw and the screen changes from landscape to portrait. I have to manually go in and change back to landscape or another UAC admin prompt and then it changes back to landscape. Very strange.

I have updated to 7.5 M2 and acts the same.

[JamesH]

Hi,

From looking around this has been seen elsewhere:
http://plugable.com/2014/01/03/need-...gable-products

I tried this on a Venue 8 Pro attached to a 1080p monitor but could not reproduce it. I had the tablet set to portrait rotation at the time - is this what your tablet is set to?

Thanks,
James

[cmergel]

Originally Posted by JamesH

Hi,

From looking around this has been seen elsewhere:
http://plugable.com/2014/01/03/need-...gable-products

I tried this on a Venue 8 Pro attached to a 1080p monitor but could not reproduce it. I had the tablet set to portrait rotation at the time - is this what your tablet is set to?

Thanks,
James

I have it set to Landscape. Then when hook up the USB dock monitor I have the primary off and just the monitor as the main one.

[cmergel]

Originally Posted by cmergel

I have it set to Landscape. Then when hook up the USB dock monitor I have the primary off and just the monitor as the main one.

So if I have it set to extend to the second display it seems to work just fine. If I have it to show only desktop 2 (the external monitor) that is where I encounter the problem with the screen going portrait when prompted with UAC.

Repro.
Connect to USB External Monitor. I am using the Lenovo USB 3.0 Dock.
Set show on Display #2 (external monitor).
Log into machine as a non-admin
Do something to prompt UAC like opening Computer Management

I hope you are able to reproduce it now.

[JamesH]

Hi,

Thanks - yes I've just this minute reproduced your issue.

I'll get it raised internally for investigation.

Thanks,
James

[cmergel]

Originally Posted by JamesH

Hi,

Thanks - yes I've just this minute reproduced your issue.

I'll get it raised internally for investigation.

Thanks,
James

Thanks James.

[cmergel]

Originally Posted by JamesH

Hi,

Thanks - yes I've just this minute reproduced your issue.

I'll get it raised internally for investigation.

Thanks,
James

Any updates to this?

[JamesH]

Hi,

Sorry for the delay on this one - I'll chase it up (I've been out of town recently).

Thanks,
James