"Please connect your DisplayLink device"

graugart · Yesterday, 02:24 PM

I have struggled with this for a week now and even tried with three different DisplayLink USB hub devices, but I'm still having the same problem that DisplayLink software refuses to detect the hardware.

I'm currently attempting with a C31QUATTRODOCKPD: https://i-tec.pro/en/produkt/c31quattrodockpd-2/
Screen recording permissions are on
USB connection permission is approved
Displaylink is detected in MacOS system report USB section
Accessibility permission is on

However, I'm still getting "Please connect your DisplayLink device" from the DisplayLink manager.

Screenshots and Support Tool log here: https://drive.google.com/drive/folde..._J?usp=sharing

Szymon · Today, 08:26 AM

This message is displayed until you connect a monitor to your product. I agree it is quite confusing as it doesn't consider your product is actually connected without monitors - we are going to modify it at some point.

Regards,
Szymon

Beameranged · Today, 03:42 PM

I am not sure this is necessarily the answer. This had all been working fine for me until maybe a week or so ago.

Now I get this same error every time I restart the computer. Switching Displaylink device off and on does bring it back, but also disconnects drives and triggers other configuration issues.

It turns out I had first installed Manager a day or two before the latest version was released and was not informed of an update being available, but installing that version instead has not fixed it either.

I would very much like my glorious first month or so back...

Yesterday, 02:24 PM	#1
graugart Junior Member Join Date: Feb 2026 Posts: 1	"Please connect your DisplayLink device" I have struggled with this for a week now and even tried with three different DisplayLink USB hub devices, but I'm still having the same problem that DisplayLink software refuses to detect the hardware. I'm currently attempting with a C31QUATTRODOCKPD: https://i-tec.pro/en/produkt/c31quattrodockpd-2/ Screen recording permissions are on USB connection permission is approved Displaylink is detected in MacOS system report USB section Accessibility permission is on However, I'm still getting "Please connect your DisplayLink device" from the DisplayLink manager. Screenshots and Support Tool log here: https://drive.google.com/drive/folde..._J?usp=sharing

Today, 08:26 AM	#2
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 208	This message is displayed until you connect a monitor to your product. I agree it is quite confusing as it doesn't consider your product is actually connected without monitors - we are going to modify it at some point. Regards, Szymon

Today, 03:42 PM	#3
Beameranged Junior Member Join Date: Feb 2026 Posts: 1	I am not sure this is necessarily the answer. This had all been working fine for me until maybe a week or so ago. Now I get this same error every time I restart the computer. Switching Displaylink device off and on does bring it back, but also disconnects drives and triggers other configuration issues. It turns out I had first installed Manager a day or two before the latest version was released and was not informed of an update being available, but installing that version instead has not fixed it either. I would very much like my glorious first month or so back...