Quote:
Originally Posted by AlbanRampon
Hello Todd,
Thank you for registering and posting your logs.
I can see on line 6193 of setupapi.dev.log that the device was connected once at the time following:
>>> [Device Install (Hardware initiated) - USB\VID_17E9&PID_4307&MI_02\7&86024b1&0&0002]
>>> Section start 2018/01/26 14:54:20.813
When you clicked on gather logs, was the device powered and connected?
It's not visible in Device Manager and there's no DisplayLinkManager.log in the ZIP, which suggests the driver has never been started (or there was an error at collection).
Kind regards,
Alban
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Alban, thank you for the response. Yes, the device was powered on and connected when I collected the logs (I typed the original post using a keyboard also attached to the Sabrent dock).
What next?
01-28-2018, 03:16 PM
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