D6000 on USB-c Issues

AlbanRampon · 10-31-2018, 05:19 PM

Thank you!

I need to consult a colleague. You can see in Device Manager that the DisplayLink chip is not present in the failing case (look under Graphics Adapter, I don't think you'll see Dell Universal Dock D6000). If it's not visible at all, it means Windows does not see it on the USB.

If Windows doesn't see our chip, it won't load the driver as it has nothing to tell it to, so no additional display available.
I believe there's a problem in the dock controller, but I'd like to confirm it's possible with someone who's been in the box before recommending the next step.

Kind regards,
Alban

10-31-2018, 05:19 PM	#4
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Thank you! I need to consult a colleague. You can see in Device Manager that the DisplayLink chip is not present in the failing case (look under Graphics Adapter, I don't think you'll see Dell Universal Dock D6000). If it's not visible at all, it means Windows does not see it on the USB. If Windows doesn't see our chip, it won't load the driver as it has nothing to tell it to, so no additional display available. I believe there's a problem in the dock controller, but I'd like to confirm it's possible with someone who's been in the box before recommending the next step. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution