HP notebook freezes

[i gemini]

Originally Posted by Wim

Could you try following the steps above to create a Blue screen

As I mentioned, I had to uninstall the software. Freezes were more than I could handle here at work.

Originally Posted by Wim

post the type of DisplayLink device they have found the issue with

HP usb media port replicator p/n VY87AA#ABA

Originally Posted by Wim

Could you check that you have the latest BIOS installed for the laptop.

In my case, I had to most current BIOS update prior to uninstalling the software.

Originally Posted by Wim

On switchable graphics systems, try operating with Intel integrated graphics only and see if the problem goes away. This is not a solution but may help us get close to the cause.

Give me directions for dummies on how to do this. I'm not an IT guy, just trying to solve my own problems since I have no IT guy.