HP notebook freezes

IT helper · 10-11-2011, 05:30 PM

Anyone had any update on this situation? It is pointing at the Display Link software and I would like to hear that They and working with HP.

Wim · 10-12-2011, 01:33 PM

Quote:

Originally Posted by IT helper

Anyone had any update on this situation? It is pointing at the Display Link software and I would like to hear that They and working with HP.

We have contacted HP about the audio driver, as this is not provided by DisplayLink.

I'm assuming that if you uninstall the DisplayLink software and connect the dock, the freezing no longer occurs? Is that correct?

If this is the case, could you post the logs from one of your freezing systems to see if we can see anything unusual? Also, could you try v6.0 M1 which has just been released on the DisplayLink website.

Thanks

Wim

IT helper · 10-19-2011, 11:35 PM

The port replicators are VY847AA#ABA. All four the same.

The laptops are all Product Number QB648AV. Known as a dv7.

The drivers are sp46708 NIC
Sp52656 Audio
Sp52243 Video

Configurations at this time:
1. Not docked. Works fine. All drivers installed
2. Docked. Using NIC and Audio. Video driver uninstalled
3. Docked. NIC and Video driver installed. Dual monitor
4. Docked. NIC only. No other drivers

None of the laptops appear to be having issues with only the NC installed.
Any laptop with the video driver for the Display link locks up randomly during the day. This forces a hard shutdown of the system and our executives are losing work product. No a good thing.

If any laptop locks up and is removed from the port replicator the laptop will work fine for days off the dock.

I have installed all the drivers on my HP Elite 8000 and ran everything through the port replicators. No errors and no lockups. I only see failures with the dv7. I do not have a spare laptop from HP to test anther version.

I did go backward on one of the laptops to a previous driver and the results were the same. Uninstalled the old driver and all drivers are the latest on HP’s site.

I was contacted by HP engineering and we are hoping to continue troubleshooting this issue for a quick resolution. My Execs are not feeling good about me using them as test subjects.

Wim · 10-20-2011, 12:47 PM

Hi Rick

I understand your execs not wanting to be test subjects. We have that problem here :-)

Just to be clear, with configuration 2 (Docked. Using NIC and Audio. Video driver uninstalled) the laptop did NOT lock up?

Have you tried v6.0 M1 from the DisplayLink website to see if this makes a difference? Are there any particular applications they are using at the time that cause this?

Thanks

Wim

10-11-2011, 05:30 PM	#1
IT helper Junior Member Join Date: Oct 2011 Posts: 5	Follow up Anyone had any update on this situation? It is pointing at the Display Link software and I would like to hear that They and working with HP. __________________ Rick My first computer was the F-14 weapons system

10-19-2011, 11:35 PM	#3
IT helper Junior Member Join Date: Oct 2011 Posts: 5	More testing The port replicators are VY847AA#ABA. All four the same. The laptops are all Product Number QB648AV. Known as a dv7. The drivers are sp46708 NIC Sp52656 Audio Sp52243 Video Configurations at this time: 1. Not docked. Works fine. All drivers installed 2. Docked. Using NIC and Audio. Video driver uninstalled 3. Docked. NIC and Video driver installed. Dual monitor 4. Docked. NIC only. No other drivers None of the laptops appear to be having issues with only the NC installed. Any laptop with the video driver for the Display link locks up randomly during the day. This forces a hard shutdown of the system and our executives are losing work product. No a good thing. If any laptop locks up and is removed from the port replicator the laptop will work fine for days off the dock. I have installed all the drivers on my HP Elite 8000 and ran everything through the port replicators. No errors and no lockups. I only see failures with the dv7. I do not have a spare laptop from HP to test anther version. I did go backward on one of the laptops to a previous driver and the results were the same. Uninstalled the old driver and all drivers are the latest on HP’s site. I was contacted by HP engineering and we are hoping to continue troubleshooting this issue for a quick resolution. My Execs are not feeling good about me using them as test subjects. __________________ Rick My first computer was the F-14 weapons system

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10-20-2011, 12:47 PM	#4
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Hi Rick I understand your execs not wanting to be test subjects. We have that problem here :-) Just to be clear, with configuration 2 (Docked. Using NIC and Audio. Video driver uninstalled) the laptop did NOT lock up? Have you tried v6.0 M1 from the DisplayLink website to see if this makes a difference? Are there any particular applications they are using at the time that cause this? Thanks Wim