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05-21-2013, 06:00 PM
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#1 |
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Junior Member
Join Date: May 2013
Posts: 4
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Thank you for the reply,
Have downloaded the debug tool and will run it tonight. The devices in question DisplayLink Ethernet and DisplayLink Audio are listed with yellow exclamation points and the comment listed in the properties screen says that the drivers for this device are not loaded and the device can not start. Do you want this tool run after the initial install of the Kensington drivers and during the auto update that the DisplayLink drivers do after a reboot or just after the entire update finishes and removes and disables the original install? |
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05-28-2013, 09:33 AM
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#2 |
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Junior Member
Join Date: May 2013
Posts: 1
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Same Problem here. Win8-Enterprise 64bit. sadly did microsoft-update-Display-link-update and now Ethernet & Audio are dead (in device-manager with yellow "!").
Display link Support tool says: Pass: Basic mode support Pass: Device attached Pass: Device started correctly Pass: Graphics driver date Pass: WEI is above recommended 3 Pass: No Other USB graphics software installed Any Ideas? tia, Henne... |
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05-28-2013, 09:48 AM
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#3 | |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Quote:
Please attach the logs from after the upgrade. Thanks, James |
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05-28-2013, 05:19 PM
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#4 |
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Junior Member
Join Date: May 2013
Posts: 3
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I am seeing same issue since applying update
Any info or assistance would be appreciated. I am using a Targus USB 3.0 with Power dock with a Dell XPS 12.
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05-29-2013, 07:23 PM
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#5 |
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Junior Member
Join Date: May 2013
Posts: 1
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I started having the same problem with no Ethernet and audio yesterday. It happened after an auto update for displaylink drivers popped up on the screen. I did not click on the update yet it installed anyway. Immediately lost Ethernet connection and audio. Used a tool for a clean uninstall, and reinstalled the old drivers that came with my Dell Super Speed USB 3.0. Everything worked fine for 30 seconds. Auto update again, nothing I could do to stop the process. Lost Ethernet again. I have a Dell convertible 12 which does not come with an Ethernet port. I cannot connect to our company network rendering my laptop useless.
 Is anyone at displaylink working on a solution? Dell XPS convertible 12 Win 8 64bit Pro Dell Super Speed Dock USB 3.0 |
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06-05-2013, 02:12 PM
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#6 |
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Junior Member
Join Date: May 2013
Posts: 3
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Any updates to this driver set to resolve Ethernet issues yet?
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06-05-2013, 04:46 PM
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#7 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Assuming you have a yellow exclamation mark against the drivers in Device Manager please try these steps: Right click on device in device manager Select Driver Select Update Driver Select Browse my computer for driver software Select Browse Enter C:\Program Files\DisplayLink Core Software\ Check Include subfolders Select Next If that doesn't produce the required result please unplug your device from your computer, unplug and replug the power to the device and reconnect the device to your computer. Still having issues after this? Please post the logs as described here: http://www.displaylink.org/forum/showthread.php?t=896 Thanks, James |
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06-05-2013, 07:23 PM
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#8 |
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Junior Member
Join Date: May 2013
Posts: 3
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That looks to have fixed it - thanks!
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