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05-23-2013, 12:50 AM
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#1 |
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Junior Member
Join Date: May 2013
Posts: 8
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I spend some more time today attempting to get my computer to generate a kernel memory dump or a small dump file. Every time the BSOD states that it is created but then it isn't there when I get back into windows. Have you had any luck with the BSOD screenshot I attached to my previous post?
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05-23-2013, 04:52 PM
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#2 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Nothing I can take from the screen shot I'm afraid. Can you run through the troubleshooting guide here: http://www.displaylink.org/forum/showthread.php?t=896 If the issue persists please post the DisplayLink logs. Thanks, James |
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05-29-2013, 12:32 AM
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#3 |
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Junior Member
Join Date: May 2013
Posts: 8
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The support file is attached. It probably won't include anything about a BSOD since I haven't rebooted my laptop since installing the driver.
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05-29-2013, 10:47 AM
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#4 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Thanks for the logs - from event viewer can you post the most recent occurence of the BSOD? Select Start | Run | type in Event Viewer and hit Enter One of the entries under Windows Logs should contain the details of the BSOD. According to the stop code in your screen shot this could be related to anti-virus software but it's not a certainty. Thanks, James |
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05-29-2013, 05:19 PM
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#5 |
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Junior Member
Join Date: May 2013
Posts: 8
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Here is a screenshot of the event. There really isn't too much helpful there.
Last edited by rainchill; 05-29-2013 at 05:22 PM. |
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07-17-2013, 06:33 PM
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#6 |
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Junior Member
Join Date: May 2013
Posts: 8
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This same issue still occurs in 7.3M0
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07-19-2013, 01:17 PM
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#7 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
I really need a dump file to analyse this issue. Please run the support as soon as you login after the BSOD. Thanks, James |
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