Win7 64bit - continuous BSOD after update

JamesH · 05-23-2013, 03:48 PM

Hi,

Just PM'd you with details of where to send the logs.

Thanks,
James

JamesH · 05-23-2013, 05:13 PM

Hi,

Got your logs - can you install the latest graphics drivers for your system and let me know if you still get BSODs?

Thanks,
James

leed · 05-24-2013, 07:55 AM

Hi James,

I downloaded and installed the driver. It has a version of 7.2.47873.0. I then plugged the adapter in, and stopped it from going to Windows Update for the driver (as this gets the older 7.2.47157.0 driver, which was as per the support files that you already have). It sets it up, starts screen flashing, and then the same thing happens - 3 black screens.

Again, I had to force the machine to shutdown, startup in safe mode and restore to a recovery point.

I have grabbed the latest support files and have emailed these to you.

Regards,

Lee

leed · 05-24-2013, 07:59 AM

For what its worth, 6 mopnths ago I swapped my HDD for a solid state drive, and used a tool to diskcopy. I have checked the version of the driver that was installed and it was 5.6.31854.

This was therefore the version that I had before plugging the adapter into a different usb port, which kicked off the driver refresh.

JamesH · 05-24-2013, 12:46 PM

Quote:

Originally Posted by leed

Hi James,

I downloaded and installed the driver. It has a version of 7.2.47873.0. I then plugged the adapter in, and stopped it from going to Windows Update for the driver (as this gets the older 7.2.47157.0 driver, which was as per the support files that you already have). It sets it up, starts screen flashing, and then the same thing happens - 3 black screens.

Again, I had to force the machine to shutdown, startup in safe mode and restore to a recovery point.

I have grabbed the latest support files and have emailed these to you.

Regards,

Lee

Hi,

Sorry - I was referring to the latest version of the Nvidia graphics driver for your notebook.

Thanks,
James

leed · 05-24-2013, 02:15 PM

Hi James,

Excellent. I udapted the NVIDIA driver and it now works fine.

Thanks for your help.

Regards,

Lee

Andi · 05-24-2013, 06:50 PM

the problem does still appear on my system. i just logged the problem two times as described here http://www.displaylink.org/forum/showthread.php?t=896 and submitted the results.
i hope it helps to resolve the problem finally.

JamesH · 05-28-2013, 05:45 PM

Quote:

Originally Posted by Andi

the problem does still appear on my system. i just logged the problem two times as described here http://www.displaylink.org/forum/showthread.php?t=896 and submitted the results.
i hope it helps to resolve the problem finally.

Hi,

Can you give me more details about this issue?

Answers to the questions in the last section of this guide would help:
http://www.displaylink.org/forum/showthread.php?t=896

Also do you get this issue if the device is mirroring the laptop screen?

Thanks,
James

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05-23-2013, 03:48 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Just PM'd you with details of where to send the logs. Thanks, James

05-23-2013, 05:13 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Got your logs - can you install the latest graphics drivers for your system and let me know if you still get BSODs? Thanks, James

05-24-2013, 07:55 AM	#3
leed Junior Member Join Date: May 2013 Posts: 7	Hi James, I downloaded and installed the driver. It has a version of 7.2.47873.0. I then plugged the adapter in, and stopped it from going to Windows Update for the driver (as this gets the older 7.2.47157.0 driver, which was as per the support files that you already have). It sets it up, starts screen flashing, and then the same thing happens - 3 black screens. Again, I had to force the machine to shutdown, startup in safe mode and restore to a recovery point. I have grabbed the latest support files and have emailed these to you. Regards, Lee

05-24-2013, 07:59 AM	#4
leed Junior Member Join Date: May 2013 Posts: 7	For what its worth, 6 mopnths ago I swapped my HDD for a solid state drive, and used a tool to diskcopy. I have checked the version of the driver that was installed and it was 5.6.31854. This was therefore the version that I had before plugging the adapter into a different usb port, which kicked off the driver refresh.

05-24-2013, 02:15 PM	#6
leed Junior Member Join Date: May 2013 Posts: 7	Hi James, Excellent. I udapted the NVIDIA driver and it now works fine. Thanks for your help. Regards, Lee

05-24-2013, 06:50 PM	#7
Andi Junior Member Join Date: Apr 2013 Posts: 3	the problem does still appear on my system. i just logged the problem two times as described here http://www.displaylink.org/forum/showthread.php?t=896 and submitted the results. i hope it helps to resolve the problem finally.