Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

Ruud · 05-31-2013, 11:38 AM

See Logfiles I sent for details.
I just ahd another blaockt-out and I believe yesterday as well (which I didn't make seperate logfiles for)
Any luck finding the cause of this? (and possibly a solution?)

Ruud · 05-31-2013, 04:04 PM

Hi Wim and James,

The last hour I suffered 3 black-outs in a row. This was highly annoying since I had to finish some work before the week-end.

Between these crashes I did not close/restart any programs and the black-outs are repeatedly happening when my system (8Gb) is using a lot of memory (around 4Gb)

Do you want me to turn on the more precise logging information???

Please help, i'm getting a bit frustrated.

JamesH · 06-03-2013, 04:47 PM

Hi,

This may well be a hardware issue - I'd suggest checking you have the latest USB 3.0 hub firmware for your dock (from the manufacturer's website).

Are you able to try the dock connected to a USB 2.0 port on your notebook?

If neither of the above is an option then you may need to return the dock.

Thanks,
James

Ruud · 06-05-2013, 12:18 PM

Hi James,

I looked at the dell.nl site for an USB dock driver/firmware update, but there is none. The driver update (10/5) is probably your latest updated driver? I cannot install that one because the zip file is giving extraction errors..

Also my system reports it has the latest chipset drivers, I installed the recommended Dell update drivers for it.

So.. i do not now if i have an USB2.0 port on my laptop, nor do i want to use that, because I like to have proper bandwidth for my gigabit ethernet and dual display?

I can send you 2 more blackouts I experienced in the meantime.. is there nothing in them you can use to fix your drivers somehow?

Best regards
Ruud

JamesH · 06-05-2013, 04:50 PM

Hi,

The firmware for your dock is one and the same as that for the ACP70 which can be found here: http://www.targus.com/us/download.as...7&sku=ACP70USZ

Thanks,
James

Ruud · 06-06-2013, 06:55 AM

Hi James,

Thanks for the heads-up and the link. My model-number is the ACP075EU version. Do you think that the firmware update for the ACP070USZ is compatible with my model?
Does the firmware installer show which version is currently used and does it allow me to save that firmware (so I can put it back when it doesn't work..)
I just don't want to end up with a bricked device

ramon · 06-06-2013, 09:23 AM

Hi all,

I have exactly same problem like Ruud.

In our company we have 8 Dell XPS 13" ultrabooks and Dell D3000 (ACP075EU) docking stations and the problem is the same: disconnecting USB and ethernet randomly, blinking...10 times a day..
There are isntalled Windwos 8 and Windows 7 64bit - there the same issues on both systems.

I've tried almost everything. Installing the latest drivers from Displaylink, the latest USB 3.0 drivers from Dell, latest graphic drivers...still the same issues..I'm frustrating because nothing is helping...

We have also Kensington USB 3.0 docks (sd3000v) and there is blinking not that often like with Dell Docks.

The last hope I see in the firmware from Targus but I need to know that I don't brick the device because it's not exactly same type...

I'm thankful for any advice!

ramon

05-31-2013, 11:38 AM	#1
Ruud Member Join Date: May 2013 Posts: 67	More Blackouts See Logfiles I sent for details. I just ahd another blaockt-out and I believe yesterday as well (which I didn't make seperate logfiles for) Any luck finding the cause of this? (and possibly a solution?)

05-31-2013, 04:04 PM	#2
Ruud Member Join Date: May 2013 Posts: 67	Aaaarrgggh pelnty blackouts today! Hi Wim and James, The last hour I suffered 3 black-outs in a row. This was highly annoying since I had to finish some work before the week-end. Between these crashes I did not close/restart any programs and the black-outs are repeatedly happening when my system (8Gb) is using a lot of memory (around 4Gb) Do you want me to turn on the more precise logging information??? Please help, i'm getting a bit frustrated.

06-05-2013, 12:18 PM	#4
Ruud Member Join Date: May 2013 Posts: 67	Cannot find firmware or newer chipset driver Hi James, I looked at the dell.nl site for an USB dock driver/firmware update, but there is none. The driver update (10/5) is probably your latest updated driver? I cannot install that one because the zip file is giving extraction errors.. Also my system reports it has the latest chipset drivers, I installed the recommended Dell update drivers for it. So.. i do not now if i have an USB2.0 port on my laptop, nor do i want to use that, because I like to have proper bandwidth for my gigabit ethernet and dual display? I can send you 2 more blackouts I experienced in the meantime.. is there nothing in them you can use to fix your drivers somehow? Best regards Ruud

06-06-2013, 06:55 AM	#6
Ruud Member Join Date: May 2013 Posts: 67	Acp075eu Hi James, Thanks for the heads-up and the link. My model-number is the ACP075EU version. Do you think that the firmware update for the ACP070USZ is compatible with my model? Does the firmware installer show which version is currently used and does it allow me to save that firmware (so I can put it back when it doesn't work..) I just don't want to end up with a bricked device

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06-03-2013, 04:47 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, This may well be a hardware issue - I'd suggest checking you have the latest USB 3.0 hub firmware for your dock (from the manufacturer's website). Are you able to try the dock connected to a USB 2.0 port on your notebook? If neither of the above is an option then you may need to return the dock. Thanks, James

06-05-2013, 04:50 PM	#5
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, The firmware for your dock is one and the same as that for the ACP70 which can be found here: http://www.targus.com/us/download.as...7&sku=ACP70USZ Thanks, James

06-06-2013, 09:23 AM	#7
ramon Junior Member Join Date: Jun 2013 Posts: 1	Hi all, I have exactly same problem like Ruud. In our company we have 8 Dell XPS 13" ultrabooks and Dell D3000 (ACP075EU) docking stations and the problem is the same: disconnecting USB and ethernet randomly, blinking...10 times a day.. There are isntalled Windwos 8 and Windows 7 64bit - there the same issues on both systems. I've tried almost everything. Installing the latest drivers from Displaylink, the latest USB 3.0 drivers from Dell, latest graphic drivers...still the same issues..I'm frustrating because nothing is helping... We have also Kensington USB 3.0 docks (sd3000v) and there is blinking not that often like with Dell Docks. The last hope I see in the firmware from Targus but I need to know that I don't brick the device because it's not exactly same type... I'm thankful for any advice! ramon