Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

[JamesH]

Hi,

Power issue aside are you still getting black outs?

Thanks,
James

[Ruud]

Hi James,

Yes I can confirm that I still having blackouts, about once or twice a day.

I stopped sending you the logfiles, let me know if you still need them, OK?

I have to report another issue which I sometimes experience after a blackout: I use my mouse with my left hand, and swapped the button assignments for that to work (so left mouse button = right click, and right mouse button = left click)
After a blackout event (=restart of displaylink service?) the mouse button assignments are back to 'normal'settings.
Re-setting them doesn't work, because my microsoft keyboard/mouse settings report them as being mirrored still.. but in fact they are not!

[TargusLevel3]

Ruud,
If I may take a look, please send me the System_Details.txt file from running the DisplayLink support tool https://targus.box.com/s/9gicjxqzp2f3sbul87op .

[Ruud]

Hi TargusLevel3,
I just sent you (private message) the contents of my latest system_details.txt file.

I hope you'll find some clues to what is going on.

Please let me know if I can do something to further your investigations.

Ruud

[red91182]

Hello,
I am also seeing screen freezing issues with the Dell XPS13 and the Dell/Targus D3000 dock. Seems to happen often when browsing web pages. I usually have to remove the USB dock connection from the laptop and then re-seat it. I have all the latest drivers.

Looking for a quick resolution to this problem...

[JamesH]

Hi,

Which browser are you using? Do you get the same issue on other browsers?

Thanks,
James

[Ruud]

Hi James,

Many times, within the first half-hour after starting up my laptop I experienced a black-out. Normally I would work with chrome and eclipse, firefox, thunderbird, and other programs simultaneously, so it is difficult to point to a particular program.. however today I had a meeting and left my laptop with just firefox and thunderbird opened and it still had a black-out which I discovered after I came back.. so without doing a thing, the black-out still occurred.

Best regards,
Ruud

[red91182]

Originally Posted by JamesH

Hi,

Which browser are you using? Do you get the same issue on other browsers?

Thanks,
James

Windows 7 Enterprise 64bit with IE9 and Chrome. I see the same freezing problems with both Chrome and IE.

[TargusLevel3]

Ruud,
Please resend system_details.txt
Thanks, Kevin

[Ruud]

Hi Kevin,
Just sent you a private message. Did you receive it OK?

More info: yesterday 3 black-outs in total (including one which swapped my mouse button assigment again, grrrr)
Today: none so far.