Displaylink will not recognize USB adapter

tcc421 · 06-17-2013, 06:49 PM

I've tried all different versions of the software. Updating graphics drivers doesnt do anything. These computers recognize the adapter but can not trigger the displaylink software. The Optiplex 760 and version 5.6 of the software are the only combo that consistently work.

tcc421 · 06-17-2013, 07:04 PM

I upgraded to the newest displaylink software/drivers on the Optiplex that was working and now it doesn't work. Windows recognizes the adapter but the displaylink software never fires.

JamesH · 06-18-2013, 10:53 AM

Hi,

To which port on the Optiplex is the adapter connected?

If it is a port on the front of the Optiplex can you try a port on the back of it?

Thanks,
James

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06-17-2013, 06:49 PM	#1
tcc421 Junior Member Join Date: Jun 2013 Posts: 3	I've tried all different versions of the software. Updating graphics drivers doesnt do anything. These computers recognize the adapter but can not trigger the displaylink software. The Optiplex 760 and version 5.6 of the software are the only combo that consistently work.

06-17-2013, 07:04 PM	#2
tcc421 Junior Member Join Date: Jun 2013 Posts: 3	I upgraded to the newest displaylink software/drivers on the Optiplex that was working and now it doesn't work. Windows recognizes the adapter but the displaylink software never fires.

06-18-2013, 10:53 AM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, To which port on the Optiplex is the adapter connected? If it is a port on the front of the Optiplex can you try a port on the back of it? Thanks, James