Multiple issues, no visible solutions. Persevere or go for refund?

crocdoc · 06-22-2013, 03:57 PM

Thanks, James, that was extremely helpful. That first link certainly explains the mouse issue and also why it seemed to work better when I had the receiver plugged into the docking station rather than the laptop. It had nothing to do with the docking station vs laptop USB port, but simply that the USB slot I was using on the docking station was closer to the mouse, whereas previously I had it plugged into a USB sot on the far side of the laptop.

Regarding the Cintiq monitor crashes, I think I have managed to get some sort of stability in the secondary monitor (the Cintiq) while using the docking station today, as the monitor hasn't gone blank or brightly monochromatic all day, possibly the result of me putting together a complicated series of cables and adaptors so that I could plug the monitor's DVI-I fitting into the docking station's DVI-D interface, rather than using a DVI-I - HDMI adaptor and plugging the monitor into the HDMI interface (as I had previously). The HDMI plug may have a bit too much play, causing an intermittent signal, whereas DVI plugs can be bolted into place.

If it starts crashing again, I'll certainly start sending debug logs.

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06-22-2013, 03:57 PM	#7
crocdoc Junior Member Join Date: Jun 2013 Posts: 5	Thanks, James, that was extremely helpful. That first link certainly explains the mouse issue and also why it seemed to work better when I had the receiver plugged into the docking station rather than the laptop. It had nothing to do with the docking station vs laptop USB port, but simply that the USB slot I was using on the docking station was closer to the mouse, whereas previously I had it plugged into a USB sot on the far side of the laptop. Regarding the Cintiq monitor crashes, I think I have managed to get some sort of stability in the secondary monitor (the Cintiq) while using the docking station today, as the monitor hasn't gone blank or brightly monochromatic all day, possibly the result of me putting together a complicated series of cables and adaptors so that I could plug the monitor's DVI-I fitting into the docking station's DVI-D interface, rather than using a DVI-I - HDMI adaptor and plugging the monitor into the HDMI interface (as I had previously). The HDMI plug may have a bit too much play, causing an intermittent signal, whereas DVI plugs can be bolted into place. If it starts crashing again, I'll certainly start sending debug logs.