Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

[JamesH]

Originally Posted by tbm

Hello all,

I also have an Dell XPS 13 Ultrabook connected to the Dell D3000 docking. This is my second one. Dell replaced it, because the first docking wasn't recognized by Windows 8 anymore.

I'm experiencing the same issues reported here... but also a new one:

When i connect the docking for the first time to the Dell XPS 13 then Windows 8 will recognize it and it performs an firmware update...

Then i can work with the docking and of course when watching video (with VLC) for some-while the screen will go blank and it seems like it's resetting...

Then the screen will show up after some seconds.. This behavior keeps repeating, and will become more annoying when also using the Gigabit Ethernet... So i had to disable it

When i switch the power off the docking and the next day i power it on en start up the Dell XPS 13 the docking doesn't get recognized! So every time i had to uninstall the DisplayLink software and run the EndUserUninstaller...

Reinstalling the latest drivers, and then the docking gets recognized again...

Does anyone has a clue why this is happening?

Hi,

Can you attach the debug logs as described here:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[tbm]

Originally Posted by JamesH

Hi,

Can you attach the debug logs as described here:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

James,

This is my second D3000 docking and i've updated the video driver, chipset driver and the latest bios you've recommended... Now the system can't find the docking anymore, so i can't produce logfiles... Same behavior as with my 1st docking... Strange! I think it's an hardware problem???

[Ruud]

Hi James,

Another black-out just occurred. Again this one maybe related to increased/heavy bandwidth usage:
- Listening to streaming audio
- Browsing local server
- Uploading large files to wetransfer

.. and boom, 'lights' out!

Also yesterday, after the driver/bios upgrade, no black-outs occurred but the also reported problem that windows doesn't shutdown happened this time.

[JamesH]

Hi,

I think we've exhausted all system level issues.

Please return your dock for a replacement.

Thanks,
James

[Ruud]

Hi James,

Could you explain to me how replacing the dock hardware really fixes my problems? I mean, I using the latest bios, and all updated drivers I assume and in normal situations is just works, so hardware wise it is fine, not? Could there be external triggers involved like over-heating sensors? or other dock electronics which doesn't respond well to 'stress'? And if so: how would replacing the dock with similar hardware alleviate the problems?

Only when things gets pushed to its limit the software breaks down it seems.

My hypothesis is that the dock drivers have some serious issues with maintaining stability when juggling all the traffic going to and from the dock to the laptop.

[JamesH]

Originally Posted by Ruud

Hi James,

Could you explain to me how replacing the dock hardware really fixes my problems? I mean, I using the latest bios, and all updated drivers I assume and in normal situations is just works, so hardware wise it is fine, not? Could there be external triggers involved like over-heating sensors? or other dock electronics which doesn't respond well to 'stress'? And if so: how would replacing the dock with similar hardware alleviate the problems?

Only when things gets pushed to its limit the software breaks down it seems.

My hypothesis is that the dock drivers have some serious issues with maintaining stability when juggling all the traffic going to and from the dock to the laptop.

Hi,

My reasoning for recommending a replacement is because I believe the issue to be hardware related. Of course I may be wrong and if you get a replacement and you're still seeing the issue then I'll take another look at it as that means it's a firmware issue.

Thanks,
James

[tbm]

Take a look at the firmware JamesH... Dell replaced my dock, but the second one also died... Can't connect it anymore..

[tbm]

Originally Posted by JamesH

Hi,

I think we've exhausted all system level issues.

Please return your dock for a replacement.

Thanks,
James

James,

I've returned the dock for a replacement. Still the same issues... I think i have to ask Dell for a refund...

[JamesH]

Originally Posted by tbm

James,

I've returned the dock for a replacement. Still the same issues... I think i have to ask Dell for a refund...

Hi,

Can you post the logs? I know you say that the dock isn't detected but the logs will give me some idea as to why. Also the output of the system information tool would be very useful. To get this run the program msinfo32.exe (it's a native Windows tool). Export the output to a text file, save it and post it.

Thanks,
James