Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

[JamesH]

Originally Posted by Ruud

Hi James,

Could you explain to me how replacing the dock hardware really fixes my problems? I mean, I using the latest bios, and all updated drivers I assume and in normal situations is just works, so hardware wise it is fine, not? Could there be external triggers involved like over-heating sensors? or other dock electronics which doesn't respond well to 'stress'? And if so: how would replacing the dock with similar hardware alleviate the problems?

Only when things gets pushed to its limit the software breaks down it seems.

My hypothesis is that the dock drivers have some serious issues with maintaining stability when juggling all the traffic going to and from the dock to the laptop.

Hi,

My reasoning for recommending a replacement is because I believe the issue to be hardware related. Of course I may be wrong and if you get a replacement and you're still seeing the issue then I'll take another look at it as that means it's a firmware issue.

Thanks,
James