Cannot install updated driver on Lenovo X1 Carbon and USB 3.0 Dock

[JamesH]

Originally Posted by ErikJD

James,

Here's the latest:
1) My home dock DOES work; for some reason, it was "disabled" in my Device Manager. Once I enabled it, it worked fine
2) Although MS Lync continues to NOT WORK when I'm connected to my work USB 3.0 hub, it DOES WORK when I'm connected to my home USB 3.0 hub.

This leads me to believe the firmware on the two USB hubs is different. Is there a way to determine the firmware version of each hub?

Hi,

Open up device manager and look at the entries under Universal Serial Bus controllers.

If you're connected to a USB3 port on your PC look out for "Generic Superspeed USB Hub" or if connected to a USB2 port, look out for "Generic USB Hub".

Double click on each of the above entries and for each one select the Details tab and "Hardware Ids" property from the drop down list.

For the Lenovo dock you'll get one of the following:
Connected over USB3 - "USB\VID_2109&PID_0811&REV_2198"
Connected over USB2 -"USB\VID_2109&PID_3431&REV_2098"

So we can see that on the above dock 9.82 firmware is present.

Thanks,
James