DynaDock Issues

[JamesH]

Hi,

Can you attach the support files to this thread?

Thanks,
James

[sonicwallroc]

Originally Posted by JamesH

Hi,

Can you attach the support files to this thread?

Thanks,
James

Here you go James.

I will also say that I have another dock from the laptop manufacturer. I hesitate to do so, but can. The user has been very forgiving of the black screens of random movement. I'm being asked to purchase a desktop and get rid of this configuration, which I would rather not do.

Your help is greatly appreciated.

[JamesH]

Hi,

Do you still get this issue if you enable Aero mode?

Thanks,
James

[sonicwallroc]

Originally Posted by JamesH

Hi,

Do you still get this issue if you enable Aero mode?

Thanks,
James

I normally setup the screens with the 'old' Windows Logo since most are comfortable with it. Just set it to Aero mode and will have the user disconnect and reboot computer since this is when he notices the problem. Or is that to be expected?

[sonicwallroc]

Originally Posted by JamesH

Hi,

Do you still get this issue if you enable Aero mode?

Thanks,
James

I tried the Aero mode. Whether it's coincidental or not, it made things even worse. Network disconnects, black out screens. Totally unproductive for the user.

Any other ideas?

[JamesH]

Hi,

The support files tell us that there are usb connection errors which will cause the ethernet connection to drop.

Can you check if you have the latest hub firmware programmed?

Open up device manager, open up Universal Serial Bus controllers and right click on the entry called “Generic SuperSpeed USB Hub”.
Select “Properties”, select “Details”, change “Property” to “Hardware Ids” and the REV_xxxx value will tell you what version of firmware is programmed on the hub.

Let me know what revision is reported.

I'd also suggest trying another USB cable & other USB ports.

It's also worth trying the "System Compatibility Check" option in the DisplayLink debug tool to see if anything is flagged up.

Thanks,
James