DisplayLink not working with Targus Docking Station

pipbailey · 10-21-2013, 12:48 AM

James,

I have gone through this process that I see you have directed others to:

http://www.displaylink.org/forum/showthread.php?t=896

The Display Link services are there and running. What is missing is the "Check the DisplayLink USB device appears in the device manager." I do not have any DisplayLink or USB display items in my device manager.

Hope this is helpful.

TargusLevel3 · 10-21-2013, 04:27 PM

Please be sure to have the latest FrescoLogic driver v. 3.5.100.0 from http://frescologic.com/support.php installed.

Targus is aware of a hardware issue that has recently been diagnosed with some ACP70 docks. This issue is most easily recognized in the Windows Device Manager where no USB Display Adapters and no Targus Giga Ethernet Network adapters are present. It is also when neither of the dock’s display ports or Ethernet ports work at all. The issue is intermittent and temperature dependent, showing up mostly at colder temperatures. Manufacturing has produced at ECN for a workaround for all newly manufactured docks but for deployed units that exhibit the misbehavior, please contact Targus for a free exchange.

pipbailey · 10-21-2013, 04:45 PM

While it is regrettable that it appears to be a hardware design floor, it is such a relief to know the underlying cause of the problem. I have been struggling with this intermittent problem for over 6 months. Thank you for posting. I will contact Targus.

pipbailey · 11-02-2013, 07:01 PM

I Spoke to Targus yet again. Wasted even more time jumping through hoops testing driver versions. Eventually got a warranty return code by email from them (after nearly a week). Sent the Targus docking station back to them. (Secretly hope it gets lost in the mail and I never see it again. This $150 device has cost me nearly $2,000 of my time!)

martinlintzgy · 05-31-2016, 08:20 AM

Quote:

Originally Posted by TargusLevel3

Please be sure to have the latest FrescoLogic driver v. 3.5.100.0 from http://frescologic.com/support.php installed.

Targus is aware of a hardware issue that has recently been diagnosed with some ACP70 docks. This issue is most easily recognized in the Windows Device Manager where no USB Display Adapters and no Targus Giga Ethernet Network adapters are present. It is also when neither of the dock’s display ports or Ethernet ports work at all. The issue is intermittent and temperature dependent, showing up mostly at colder temperatures. Manufacturing has produced at ECN for a workaround for all newly manufactured docks but for deployed units that exhibit the misbehavior, please contact Targus for a free exchange.

This problem is driving me mad. My targus is out of warranty.
The drivers are up to date and installed correctly.
Like other posters, the USB Display Adaptor "Targus USB3.0 DV Docking station" does not appear in device manager.
If i plugout / plugin the power jack a few dozen times, the display adaptor may or may not appear.
If i get a hair drier, and blow hot air (yes!) at the adaptor, it will start working, then be OK for the rest of the day. If i disconnect the laptop, the following day is a repeat performance.
Can anyone from targus hint at the Hardware workaround to fix this issue?
(i am competent with SM hardware soldering and patching)

10-21-2013, 12:48 AM	#1
pipbailey Junior Member Join Date: Oct 2013 Posts: 6	More testing James, I have gone through this process that I see you have directed others to: http://www.displaylink.org/forum/showthread.php?t=896 The Display Link services are there and running. What is missing is the "Check the DisplayLink USB device appears in the device manager." I do not have any DisplayLink or USB display items in my device manager. Hope this is helpful. Last edited by pipbailey; 10-21-2013 at 12:51 AM.

10-21-2013, 04:45 PM	#3
pipbailey Junior Member Join Date: Oct 2013 Posts: 6	Relief While it is regrettable that it appears to be a hardware design floor, it is such a relief to know the underlying cause of the problem. I have been struggling with this intermittent problem for over 6 months. Thank you for posting. I will contact Targus.

11-02-2013, 07:01 PM	#4
pipbailey Junior Member Join Date: Oct 2013 Posts: 6	Gave up I Spoke to Targus yet again. Wasted even more time jumping through hoops testing driver versions. Eventually got a warranty return code by email from them (after nearly a week). Sent the Targus docking station back to them. (Secretly hope it gets lost in the mail and I never see it again. This $150 device has cost me nearly $2,000 of my time!) Last edited by JamesH; 11-08-2013 at 09:19 AM.

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10-21-2013, 04:27 PM	#2
TargusLevel3 Member Join Date: Jun 2013 Location: California Posts: 56	Please be sure to have the latest FrescoLogic driver v. 3.5.100.0 from http://frescologic.com/support.php installed. Targus is aware of a hardware issue that has recently been diagnosed with some ACP70 docks. This issue is most easily recognized in the Windows Device Manager where no USB Display Adapters and no Targus Giga Ethernet Network adapters are present. It is also when neither of the dock’s display ports or Ethernet ports work at all. The issue is intermittent and temperature dependent, showing up mostly at colder temperatures. Manufacturing has produced at ECN for a workaround for all newly manufactured docks but for deployed units that exhibit the misbehavior, please contact Targus for a free exchange.