The thing keeps disconnecting and reconnecting every 5 seconds

rg12 · 12-31-2013, 01:28 PM

Anyone?
bumping...

JamesH · 01-01-2014, 04:47 PM

Hi,

Please run through this guide for general troubleshooting tips:
http://www.displaylink.org/forum/showthread.php?t=896

To help us investigate the issue, please download this tool:
http://www.displaylink.com/support/ticket.php?id=269
As soon as the issue is seen again, please run it and select "Gather Support Information"

It's also worth trying the "System Compatibility Check" to see if anything is flagged up.

Thanks,
James

Wim · 01-03-2014, 12:00 PM

If it is the USB that keeps connecting/disconnecting, this can be due to a lack of USB power. Is it connected directly to the PC? and the PC is not on battery?

Wim

rg12 · 01-04-2014, 11:02 PM

Thanks alot guys, for some reason it works now without me doing anything special...I hope it stay this way...
Thanks alot.

lferrao · 01-06-2014, 10:26 AM

I highly doubt it, you would be the first one to have solved this USB issue

rg12 · 01-06-2014, 10:29 PM

Well, It isn't solved

The thing keeps connecting and disconnecting every 3 seconds and never
stops...
The green light turns on for a few seconds and then back off...

It's not a laptop, tried a few different USB ports (not on a USB hub, straight
to the computer).

What is up with that?

JamesH · 01-13-2014, 04:53 PM

Hi,

To help us investigate the issue, please download this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

michaelson10012 · 01-17-2014, 06:44 AM

I also faced this problem. Your guide really helped me to solve this issue. Thanks for sharing this link.

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12-31-2013, 01:28 PM	#1
rg12 Junior Member Join Date: Dec 2013 Posts: 11	Anyone? bumping...

01-01-2014, 04:47 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please run through this guide for general troubleshooting tips: http://www.displaylink.org/forum/showthread.php?t=896 To help us investigate the issue, please download this tool: http://www.displaylink.com/support/ticket.php?id=269 As soon as the issue is seen again, please run it and select "Gather Support Information" It's also worth trying the "System Compatibility Check" to see if anything is flagged up. Thanks, James

01-03-2014, 12:00 PM	#3
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	If it is the USB that keeps connecting/disconnecting, this can be due to a lack of USB power. Is it connected directly to the PC? and the PC is not on battery? Wim

01-04-2014, 11:02 PM	#4
rg12 Junior Member Join Date: Dec 2013 Posts: 11	Thanks alot guys, for some reason it works now without me doing anything special...I hope it stay this way... Thanks alot.

01-06-2014, 10:26 AM	#5
lferrao Junior Member Join Date: Nov 2013 Posts: 19	I highly doubt it, you would be the first one to have solved this USB issue

01-06-2014, 10:29 PM	#6
rg12 Junior Member Join Date: Dec 2013 Posts: 11	Well, It isn't solved The thing keeps connecting and disconnecting every 3 seconds and never stops... The green light turns on for a few seconds and then back off... It's not a laptop, tried a few different USB ports (not on a USB hub, straight to the computer). What is up with that?

01-13-2014, 04:53 PM	#7
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, To help us investigate the issue, please download this tool: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

01-17-2014, 06:44 AM	#8
michaelson10012 Junior Member Join Date: Jan 2014 Location: Chennai Posts: 1	I also faced this problem. Your guide really helped me to solve this issue. Thanks for sharing this link.