The thing keeps disconnecting and reconnecting every 5 seconds

[Wim]

If it is the USB that keeps connecting/disconnecting, this can be due to a lack of USB power. Is it connected directly to the PC? and the PC is not on battery?

Wim

[rg12]

Thanks alot guys, for some reason it works now without me doing anything special...I hope it stay this way...
Thanks alot.

[lferrao]

I highly doubt it, you would be the first one to have solved this USB issue

[rg12]

Well, It isn't solved
The thing keeps connecting and disconnecting every 3 seconds and never
stops...
The green light turns on for a few seconds and then back off...

It's not a laptop, tried a few different USB ports (not on a USB hub, straight
to the computer).

What is up with that?

[JamesH]

Hi,

To help us investigate the issue, please download this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[lferrao]

Originally Posted by JamesH

Hi,

To help us investigate the issue, please download this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

JamesH, I did this and sent you the file for this exact same issue, I never heard from you since. The file is here:
http://www.displaylink.org/forum/sho...85&postcount=9

[surface2]

This needs to be fixed as I am having the exact same problem on 4 different Surface 2 Pros. Never had a problem with this on Windows 8. Only on Windows 8.1. You are not alone rg12

[JamesH]

Originally Posted by lferrao

JamesH, I did this and sent you the file for this exact same issue, I never heard from you since. The file is here:
http://www.displaylink.org/forum/sho...85&postcount=9

Thanks - I raised this issue internally when you provided the logs.

I'm now asking for an update on this. Apologies for the delay.

In Device Manager, with the dock attached, try disabling the ability on each of the USB Root Hubs for Windows to disable the device in order to save power, restart the system and see if the problem still occurs.



Thanks,
James