The thing keeps disconnecting and reconnecting every 5 seconds

[rg12]

Well, It isn't solved
The thing keeps connecting and disconnecting every 3 seconds and never
stops...
The green light turns on for a few seconds and then back off...

It's not a laptop, tried a few different USB ports (not on a USB hub, straight
to the computer).

What is up with that?

[JamesH]

Hi,

To help us investigate the issue, please download this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[lferrao]

Originally Posted by JamesH

Hi,

To help us investigate the issue, please download this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

JamesH, I did this and sent you the file for this exact same issue, I never heard from you since. The file is here:
http://www.displaylink.org/forum/sho...85&postcount=9

[surface2]

This needs to be fixed as I am having the exact same problem on 4 different Surface 2 Pros. Never had a problem with this on Windows 8. Only on Windows 8.1. You are not alone rg12

[JamesH]

Originally Posted by surface2

This needs to be fixed as I am having the exact same problem on 4 different Surface 2 Pros. Never had a problem with this on Windows 8. Only on Windows 8.1. You are not alone rg12

Hi,

I need the logs from this tool to investigate your issue.
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[JamesH]

Originally Posted by lferrao

JamesH, I did this and sent you the file for this exact same issue, I never heard from you since. The file is here:
http://www.displaylink.org/forum/sho...85&postcount=9

Thanks - I raised this issue internally when you provided the logs.

I'm now asking for an update on this. Apologies for the delay.

In Device Manager, with the dock attached, try disabling the ability on each of the USB Root Hubs for Windows to disable the device in order to save power, restart the system and see if the problem still occurs.



Thanks,
James

[jdavidson00]

I'm appear to be having the same issue.

Windows 8.1; All Driver updates.
Using a pair of dell 2340t monitor Daisy Chained to my Dell Laptop via usb 3.0 port.

Dual monitors reset, renegotiate, and re-display. usually re-homing my apps onto my laptop display.

The only resolve I have is to unplug one of the monitors.

I do not have this issue on non-windows 8.1 Systems. Mac, Windows 8, win7 all work fine.

I have tried all different driver versions, I have used the display link driver cleaner, I have tried with disabling usb power saving.

I can private message you a dump of the tool if you'd like

[JamesH]

Originally Posted by jdavidson00

I'm appear to be having the same issue.

Windows 8.1; All Driver updates.
Using a pair of dell 2340t monitor Daisy Chained to my Dell Laptop via usb 3.0 port.

Dual monitors reset, renegotiate, and re-display. usually re-homing my apps onto my laptop display.

The only resolve I have is to unplug one of the monitors.

I do not have this issue on non-windows 8.1 Systems. Mac, Windows 8, win7 all work fine.

I have tried all different driver versions, I have used the display link driver cleaner, I have tried with disabling usb power saving.

I can private message you a dump of the tool if you'd like

Hi,

Please send the logs along with a reference to this thread to:
technical_enquiries @ displaylink.com

Thanks,
James

[JamesH]

Hi,

Thanks for the logs.

Does this happen on all the notebooks USB ports?

James