Still DisplayLink driver problems with Win8.1 (?)

[JamesH]

Hi,

Please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

Thanks,
James

[Slidebone]

Hello James,
I already did all actions you are requesting from me.
You can find the results in the attached png-files.
Since the USB display driver does not show up in the device manager, the tool does not detect a DisplayLink product.

[JamesH]

Hi,

When you select "Gather Support Information" the tool should still gather the logs even if a device is not connected.

Is there a directory on the desktop named "DisplayLink Support Files"? The logs we need are in that directory.

Thanks,
James

[Slidebone]

Hello James,

attached please find the requested support information.
I hope it helps you to fix this issue with Win 8.1.