BSOD On New Laptop

JamesH · 01-20-2014, 04:36 PM

Hi,

Thanks, I've raised this internally.

James

tstephens · 02-05-2014, 12:03 AM

Hi any progress on this? Is there something I can do to provide more information?

JamesH · 02-06-2014, 02:15 PM

Hi,

Yes please -
A full memory dump could help on this. To create one, the following command has to be executed in a command prompt window opened as Administrator:

"reg add HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\CrashControl /v CrashDumpEnabled /t REG_DWORD /d 1"

Then a machine reboot will be required for the above to take effect.

After you hit the BSOD again please upload the new logs.

Thanks,
James

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01-20-2014, 04:36 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Thanks, I've raised this internally. James

02-05-2014, 12:03 AM	#2
tstephens Junior Member Join Date: Jan 2012 Posts: 6	Hi any progress on this? Is there something I can do to provide more information?

02-06-2014, 02:15 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Yes please - A full memory dump could help on this. To create one, the following command has to be executed in a command prompt window opened as Administrator: "reg add HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\CrashControl /v CrashDumpEnabled /t REG_DWORD /d 1" Then a machine reboot will be required for the above to take effect. After you hit the BSOD again please upload the new logs. Thanks, James