MB168+ Vaio Duo 13 - Display Resets every few minutes

Redback911 · 01-30-2014, 03:35 PM

Hi James,

Any thoughts to suggestions? I appreciate that you are limited by the USB hardware manufacturer and Microsoft 8.1 drivers. As it stands the Asus MB168+ is no good, so I see two options:

1. Send MB168+ it back to supplier.
2. Downgrade to Windows 8

Right now option 2 is my preferred plan, but I guess that this may not be 100% of having a working laptop with the MB168+, but all signs show Windows 8 and displaylink is a lot more stable.

Thanks!

JamesH · 01-31-2014, 11:26 AM

Hi,

Just looking at this now.

Thanks,
James

JamesH · 01-31-2014, 01:30 PM

Hi,

Can you try v7.4 M4 from here:
http://www.displaylink.com/support/downloads.php

Thanks,
James

Redback911 · 01-31-2014, 05:02 PM

Hi James,

Thanks for the follow-up. I uninstalled the most recent drivers and installed v7.4 M4 as suggested. Unfortunately the problem is not fixed. I have attached the new diagnostic files.

Thanks!

Redback911 · 02-01-2014, 09:05 PM

Ok, downgraded via clean Windows 8 install. Happy to say display/drivers working fine. I will avoid Windows 8.1 until I know that the drivers are working.

Witchfinder · 02-05-2014, 01:28 PM

I'm having the same issue on my Sony VAIO Multi-Flip 13A. I've sent a diagnostic file to the e-mail address (no response yet, but I only sent it this morning). The problem most commonly occurs when opening/closing/minimising/switching/maximising applications, or when moving the cursor to the other screen.

Based on what I'm seeing, this is clearly an instability in the DisplayLink software itself.

Downgrading to Windows 8 isn't really an option for me, so I'm stuck with what amounts to an expensive, shiny brick until you guys sort out the software.

Witchfinder · 02-05-2014, 02:18 PM

Quick note - tried 7.4 M4 -made no difference, same problem.

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01-30-2014, 03:35 PM	#1
Redback911 Junior Member Join Date: Jan 2014 Posts: 6	Hi James, Any thoughts to suggestions? I appreciate that you are limited by the USB hardware manufacturer and Microsoft 8.1 drivers. As it stands the Asus MB168+ is no good, so I see two options: 1. Send MB168+ it back to supplier. 2. Downgrade to Windows 8 Right now option 2 is my preferred plan, but I guess that this may not be 100% of having a working laptop with the MB168+, but all signs show Windows 8 and displaylink is a lot more stable. Thanks!

01-31-2014, 11:26 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Just looking at this now. Thanks, James

01-31-2014, 01:30 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you try v7.4 M4 from here: http://www.displaylink.com/support/downloads.php Thanks, James

02-01-2014, 09:05 PM	#5
Redback911 Junior Member Join Date: Jan 2014 Posts: 6	Ok, downgraded via clean Windows 8 install. Happy to say display/drivers working fine. I will avoid Windows 8.1 until I know that the drivers are working.

02-05-2014, 01:28 PM	#6
Witchfinder Junior Member Join Date: Feb 2014 Posts: 12	I'm having the same issue on my Sony VAIO Multi-Flip 13A. I've sent a diagnostic file to the e-mail address (no response yet, but I only sent it this morning). The problem most commonly occurs when opening/closing/minimising/switching/maximising applications, or when moving the cursor to the other screen. Based on what I'm seeing, this is clearly an instability in the DisplayLink software itself. Downgrading to Windows 8 isn't really an option for me, so I'm stuck with what amounts to an expensive, shiny brick until you guys sort out the software.

02-05-2014, 02:18 PM	#7
Witchfinder Junior Member Join Date: Feb 2014 Posts: 12	Quick note - tried 7.4 M4 -made no difference, same problem.