Problem with Windows 8.1 after May 14 2014

JamesH · 05-28-2014, 12:07 PM

Hi all,

Sorry for the delay in replying.

If you still have issues after installing the Windows updates can you try these steps:

1. Disconnect your dock / adapter / monitor
2. Uninstall DisplayLink Software
3. Run the cleaner tool from here: http://www.displaylink.com/support/ticket.php?id=297
4. Re-install DisplayLink Software
5. Reconnect your dock / adapter / monitor

If that doesn't help please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool.

Thanks,
James

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05-28-2014, 12:07 PM	#6
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi all, Sorry for the delay in replying. If you still have issues after installing the Windows updates can you try these steps: 1. Disconnect your dock / adapter / monitor 2. Uninstall DisplayLink Software 3. Run the cleaner tool from here: http://www.displaylink.com/support/ticket.php?id=297 4. Re-install DisplayLink Software 5. Reconnect your dock / adapter / monitor If that doesn't help please attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269 When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool. Thanks, James