DisplayLink USB does not appear in device manager

JamesH · 08-12-2014, 10:43 AM

Hi,

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269

Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James

rfsonders · 08-22-2014, 03:03 PM

Hello.
I am experiencing the same issue, unable to see DirectLink in USB, tray, anywhere. But, it is installed in Add/Remove Programs. Countless reboots and driver installs. Direct Link. Intel USB drivers, etc. I have ran the DirectLink diagnostic tool. Now where do I submit those files for analysis?
I have many USB products that rely on DirectLink.
Please advise.

rfsonders · 08-22-2014, 04:54 PM

Hello. I have emailed the support files to your paadmin email address.
Any help is greatly appreciated!

rfsonders · 08-22-2014, 05:28 PM

I see this in Event Viewer | System
The DisplayLinkManager service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

rfsonders · 08-22-2014, 06:23 PM

And yes, the Interactive Service is running.
Can I expect some troubleshooting options today?

08-22-2014, 03:03 PM	#2
rfsonders Junior Member Join Date: Aug 2014 Posts: 4	Same issue - Direct link not in USB Hello. I am experiencing the same issue, unable to see DirectLink in USB, tray, anywhere. But, it is installed in Add/Remove Programs. Countless reboots and driver installs. Direct Link. Intel USB drivers, etc. I have ran the DirectLink diagnostic tool. Now where do I submit those files for analysis? I have many USB products that rely on DirectLink. Please advise.

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08-12-2014, 10:43 AM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, As soon as the issue is seen please attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop. Thanks, James

08-22-2014, 04:54 PM	#3
rfsonders Junior Member Join Date: Aug 2014 Posts: 4	Hello. I have emailed the support files to your paadmin email address. Any help is greatly appreciated!

08-22-2014, 05:28 PM	#4
rfsonders Junior Member Join Date: Aug 2014 Posts: 4	I see this in Event Viewer \| System The DisplayLinkManager service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

08-22-2014, 06:23 PM	#5
rfsonders Junior Member Join Date: Aug 2014 Posts: 4	And yes, the Interactive Service is running. Can I expect some troubleshooting options today?