USB docking station disconnects after 2 to 4 minutes

[JamesH]

Hi,

Can you try the latest 7.7 M3 from here?
http://displaylink.com/support/downloads.php

Thanks,
James

[LSkip]

Thank you James.

I installed the 7.7 M3 version. Still the same behavior.

When I plugged in the USB port after the update, I got an Installing Drivers box.

• USB Composite installed OK
• DisplayLink Display Adapter installed OK (two copies)
• The DisplayLink USB Audio Adapter and Network Adapter NCM #4 failed.

When I looked at Device Manager immediately, those two failed drivers were displayed, but with a status of unable to start.

When I restarted my computer (with USB unplugged) then plugged in the USB, I saw the same behavior as before (worked for about 2 minutes, then shut down).

Device Manager now shows these drivers as installed and running

• Dell USB 3.0 Dock 7.7.59503.0
• Dell USB Audio (manufacturer DisplayLink) 7.7.58332
• Dell Gigabit Ethernet (manufacturer DisplayLink) 7.5.54496.4

[JamesH]

Hi,

Do the disconnects happen on other USB ports on your notebook?

Thanks,
James