Frequent disconnects and occasional blanking of the screen

[JamesH]

Hi,

Can you install the latest USB 3.0 host controller driver?

You can find it here:
https://downloadcenter.intel.com/Det...?DwnldID=21129

Thanks,
James

[peperami97]

Originally Posted by JamesH

Hi,

Can you install the latest USB 3.0 host controller driver?

You can find it here:
https://downloadcenter.intel.com/Det...?DwnldID=21129

Thanks,
James

I am trying this but I have had a new unit from the supplier and it seems to have cured the reconnect and disconnect but I know get random interference type lines on the picture.

I have still had two instance of a single solid colour being displayed on the screen, when this happens on the device the led is solid green but the computer can no longer see it.

Also I have been getting these problems with the device plugged into a usb 2 port.

Ben

[JamesH]

Hi,

Do you have another video cable you can try?

Also could you try a different input on your monitor (if possible)?

Thanks,
James

[peperami97]

Originally Posted by JamesH

Hi,

Do you have another video cable you can try?

Also could you try a different input on your monitor (if possible)?

Thanks,
James

Hi

It's my work laptop so will give it a try next week and see what happens.

At the moment it seems to not be liking the new usb drivers.

Ben