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02-26-2015, 03:10 PM
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#1 |
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Member
Join Date: Feb 2015
Posts: 51
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Hello,
thank you for contacting us. Can you try following and let me know about the results: 1. make sure that you are using Y-cable to connect AOC monitor to your computer 2. update USB Host Controllers drivers and GPU drivers to the latest ones. You may also visit this thread as it describes similar problems with this monitor: http://www.displaylink.org/forum/showthread.php?t=62839 BR, Kuba |
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02-27-2015, 04:58 PM
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#2 |
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Junior Member
Join Date: Feb 2015
Posts: 5
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Which Y cable?
I have the UGA35000S USB3 to DVI/HDMI/VGA Multi-Display Adapter there was no Y cable in the box, it came with USB3 cable, DVI to HDMI, DVI to VGA adapters and cd. I have already upgraded the graphic card drivers to the latest available. Everything works for different periods of time, after the upgrade I thought it was resolved as everything worked for over a day, then this morning it did it again. |
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02-27-2015, 05:09 PM
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#3 | |
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Member
Join Date: Feb 2015
Posts: 51
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Quote:
thread refers to AOC USB Monitor E1659FWU which can be connected via USB Y-cable. Your problem is obviously different. Can you please attach the output file from this tool, gathered just after issue is visible: http://www.displaylink.com/support/ticket.php?id=269 To do so, please run it and select "Gather Support Information". To attach the file, please choose "Manage Attachments" under "Additional Options" in reply window. Then select "Upload" and navigate to the file which will be placed on your desktop in "DisplayLink Support Files". BR, Kuba |
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02-27-2015, 05:23 PM
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#4 |
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Junior Member
Join Date: Feb 2015
Posts: 5
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I have the AOC 12267Fw monitors..and I run that after the issue occurs?
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02-27-2015, 07:41 PM
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#5 | |
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Member
Join Date: Feb 2015
Posts: 51
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Quote:
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03-01-2015, 11:05 PM
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#6 |
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Junior Member
Join Date: Feb 2015
Posts: 5
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It just happened, and here is the report tool data, please keep in mind that I have a total of 4 monitor connected to my pc, 2 thru the ATI PCIe card and 2 AOC thru the USB graphics cards..
When my screen flickers, it tends to reset the monitors and only 1 stays active and working while the 2nd AOC disconnects. |
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03-06-2015, 09:20 PM
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#7 |
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Junior Member
Join Date: Feb 2015
Posts: 5
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Any luck on the supplied logs after the issue occurred? it continues to happen and now its not just the same set, its one or the other of the devices
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