Win 7 64-bit, Unknown Device when plugged in

JamesH · 11-15-2012, 05:54 PM

Hi

Can you gather and attach the logs as described here?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

tallen83 · 11-15-2012, 09:52 PM

JamesH, I have uploaded the logs here. Thanks for the help. An update, before collecting the logs I updated my video card drivers to the latest, and just to try again I uninstalled the displaylink software and reinstalled the latest version. It now shows up in device manager as DL-165 Adapter and not Unknown Device. But still will not detect the additional monitor.

http://www.fileswap.com/dl/FD4XA0dw5P/

tallen83 · 11-15-2012, 10:15 PM

UPDATE--
Rebooted desktop for a third time, and it shows up as Unknown Device. Collected logs again.

http://www.fileswap.com/dl/PgpsMWBVAx/

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11-15-2012, 05:54 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi Can you gather and attach the logs as described here? http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

11-15-2012, 09:52 PM	#2
tallen83 Junior Member Join Date: Nov 2012 Posts: 4	JamesH, I have uploaded the logs here. Thanks for the help. An update, before collecting the logs I updated my video card drivers to the latest, and just to try again I uninstalled the displaylink software and reinstalled the latest version. It now shows up in device manager as DL-165 Adapter and not Unknown Device. But still will not detect the additional monitor. http://www.fileswap.com/dl/FD4XA0dw5P/

11-15-2012, 10:15 PM	#3
tallen83 Junior Member Join Date: Nov 2012 Posts: 4	UPDATE-- Rebooted desktop for a third time, and it shows up as Unknown Device. Collected logs again. http://www.fileswap.com/dl/PgpsMWBVAx/