Xps 13, DA100, ethernet, mouse doesn't work

AlbanRampon · 09-22-2017, 08:59 AM

Hello,

What kind of mouse are you using?
Would it be a wireless 2.4 GHz mouse?

Kind regards,
Alban

jimmurray · 09-22-2017, 03:35 PM

It was with the mousepad that was physically on the xps 13. However I was also trying to use a km714 wireless keyboard and mouse. Keyboard connected fine but couldn't get the mouse to connect. I will try again Monday with the laptop without the wireless mouse and keyboard. Can you not use a wireless mouse if using a DA100?

AlbanRampon · 09-22-2017, 03:58 PM

Hello,
This would have no link with the DA100 whatsoever.
2.4 GHz interferes with USB 3 traffic. Intel wrote a paper on this : http://support.displaylink.com/knowl...r-wifi-stop-wo
I advise you try distancing the radio transceiver from USB3 links to see if this has an impact or if we need to dig deeper.

Kind regards,
Alban

jimmurray · 09-25-2017, 08:12 AM

Tried it this morning and still the same. As soon as I plug the network cable in the mouse becomes unusable. This is with using the built in mousepad and nothin else connected to the laptop so no wireless mouse.

09-22-2017, 08:59 AM	#1
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, What kind of mouse are you using? Would it be a wireless 2.4 GHz mouse? Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

09-22-2017, 03:58 PM	#3
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, This would have no link with the DA100 whatsoever. 2.4 GHz interferes with USB 3 traffic. Intel wrote a paper on this : http://support.displaylink.com/knowl...r-wifi-stop-wo I advise you try distancing the radio transceiver from USB3 links to see if this has an impact or if we need to dig deeper. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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09-22-2017, 03:35 PM	#2
jimmurray Junior Member Join Date: Sep 2017 Posts: 3	It was with the mousepad that was physically on the xps 13. However I was also trying to use a km714 wireless keyboard and mouse. Keyboard connected fine but couldn't get the mouse to connect. I will try again Monday with the laptop without the wireless mouse and keyboard. Can you not use a wireless mouse if using a DA100?

09-25-2017, 08:12 AM	#4
jimmurray Junior Member Join Date: Sep 2017 Posts: 3	Tried it this morning and still the same. As soon as I plug the network cable in the mouse becomes unusable. This is with using the built in mousepad and nothin else connected to the laptop so no wireless mouse.