Displaylink ceases to work in 10.13.4

AlbanRampon · 07-30-2018, 09:21 PM

Update: July 30th
Dear DisplayLink macOS users,

DisplayLink has worked for many months to maintain support for its users during the transition from macOS High Sierra to Mojave. While functionality such as Ethernet and audio or charging, where implemented, is unaffected on all releases, display connectivity has been limited on macOS releases from 10.13.4 through 10.13.6.

Developers/users with access to Apple's fifth developer preview of 10.14 Mojave, released on 30th July, will see full support has now been restored for multiple extended DisplayLink displays where DisplayLink driver v4.3 beta 5 is installed. We are doing wide scale testing of v4.3 beta against this preview and will release a new driver upon general availability of 10.14.

Users of 10.13.4-10.13.6 should also use v4.3 beta 5 as it contains a workaround to enable one extended USB display (720p or 1080p). An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode.

Users on macOS 10.13.3 and earlier should remain for the time being with DisplayLink driver 4.1 to maintain full extended display functionality.

We thank you for your extended patience, we continue to value your feedback and support.

Kind regards,
Alban

donluca · 07-30-2018, 09:48 PM

Oh gosh... to update to the beta or not to update... does anyone know when Mojave will be officially released?

sla3k · 07-30-2018, 10:35 PM

omg, how can I download Mojave Beta 5? Is there a way to get it without enrolling in Apple's dev program?

pacmanbneNL · 07-31-2018, 07:46 AM

Quote:

Originally Posted by AlbanRampon

Update: July 30th
Dear DisplayLink macOS users,

DisplayLink has worked for many months to maintain support for its users during the transition from macOS High Sierra to Mojave. While functionality such as Ethernet and audio or charging, where implemented, is unaffected on all releases, display connectivity has been limited on macOS releases from 10.13.4 through 10.13.6.

Developers/users with access to Apple's fifth developer preview of 10.14 Mojave, released on 30th July, will see full support has now been restored for multiple extended DisplayLink displays where DisplayLink driver v4.3 beta 5 is installed. We are doing wide scale testing of v4.3 beta against this preview and will release a new driver upon general availability of 10.14.

Users of 10.13.4-10.13.6 should also use v4.3 beta 5 as it contains a workaround to enable one extended USB display (720p or 1080p). An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode.

Users on macOS 10.13.3 and earlier should remain for the time being with DisplayLink driver 4.1 to maintain full extended display functionality.

We thank you for your extended patience, we continue to value your feedback and support.

Kind regards,
Alban

I have the latest Beta of Mojave and uninstalled the DisplayLink beta6 and reinstalled the beta5 suggested in your comments and I still have the same problems. I have 2 monitors attached via my dell docking station and it only sees 1 monitor along with my laptop monitor instead of 2 dell monitors with a laptop monitor so my 2 dell monitors are mirrored

So unless I am missing something I don't see this a a workable solution

UPDATE: Turns out some Helpdesk monkey in our office changed a couple of docking stations to DELL WD15 which DisplayLink is not supported. When using the original Dell 1000 it functions as stated by DisplayLink Support I have full access again to my displays

AlbanRampon · 07-31-2018, 08:00 AM

You may have to change your settings, or make sure you do have indeed the proper Mojave version.
That new OS version been confirmed as fixing the problem by multiple sources already.

pacmanbneNL · 07-31-2018, 08:40 AM

Quote:

Originally Posted by AlbanRampon

You may have to change your settings, or make sure you do have indeed the proper Mojave version.
That new OS version been confirmed as fixing the problem by multiple sources already.

Yes I do have

10.14 Beta (18A347e)

This is Beta 5

Turns out some idiot changed the docking station on our flex desk to a WD15 which was my problem when using the original dell docking station Dell D1000 I have no issue it works as stated

donluca · 07-31-2018, 10:03 AM

Well, it turns out that my mid-2011 27" iMac is not supported in Mojave.

Oh, the joys of programmed obsolescence.

Alban, is there any chance there'll be work on a solution for users with High Sierra > 10.13.4 ? Or are we getting left behind?

slvrscoobie · 07-31-2018, 02:39 PM

Damn, here i am trying, checking, going - "im up to date on the beta, why doesnt this work??' -
Oh - its the DEVELOPER beta. Not Public beta.

slvrscoobie · 07-31-2018, 05:48 PM

Public Beta is out!
ok - installed the PB 18A347e - uninstalled, reinstalled, rebooted.
Wait, i unplugged and replugged in the usb device. now the screen is on! i can see a mouse. but its black like it was back on 13.4.
If I screen shot the other monitor, it shows the backround image, and menu bar, but on the display its just black.

Edit - Just Uninstalled - REBOOT - Reinstall beta 5, REboot - TA M-Fin DA!! 2 SCREENS NO AIRPLAY!!

Chris 100 · 08-31-2018, 12:19 PM

Quote:

Originally Posted by AlbanRampon

Update: July 30th
Dear DisplayLink macOS users,

DisplayLink has worked for many months to maintain support for its users during the transition from macOS High Sierra to Mojave. While functionality such as Ethernet and audio or charging, where implemented, is unaffected on all releases, display connectivity has been limited on macOS releases from 10.13.4 through 10.13.6.

Developers/users with access to Apple's fifth developer preview of 10.14 Mojave, released on 30th July, will see full support has now been restored for multiple extended DisplayLink displays where DisplayLink driver v4.3 beta 5 is installed. We are doing wide scale testing of v4.3 beta against this preview and will release a new driver upon general availability of 10.14.

Users of 10.13.4-10.13.6 should also use v4.3 beta 5 as it contains a workaround to enable one extended USB display (720p or 1080p). An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode.

Users on macOS 10.13.3 and earlier should remain for the time being with DisplayLink driver 4.1 to maintain full extended display functionality.

We thank you for your extended patience, we continue to value your feedback and support.

Kind regards,
Alban

What is the plan for users who cannot upgrade to Mac OS Mojave?

This is the third time I have asked this question. Silence speaks volumes.

If there is not going to be a permanent fix for High Sierra, it is only proper that you let us know so that we can make some alternate plans.

07-30-2018, 09:21 PM	#1
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Update: July 30th Dear DisplayLink macOS users, DisplayLink has worked for many months to maintain support for its users during the transition from macOS High Sierra to Mojave. While functionality such as Ethernet and audio or charging, where implemented, is unaffected on all releases, display connectivity has been limited on macOS releases from 10.13.4 through 10.13.6. Developers/users with access to Apple's fifth developer preview of 10.14 Mojave, released on 30th July, will see full support has now been restored for multiple extended DisplayLink displays where DisplayLink driver v4.3 beta 5 is installed. We are doing wide scale testing of v4.3 beta against this preview and will release a new driver upon general availability of 10.14. Users of 10.13.4-10.13.6 should also use v4.3 beta 5 as it contains a workaround to enable one extended USB display (720p or 1080p). An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode. Users on macOS 10.13.3 and earlier should remain for the time being with DisplayLink driver 4.1 to maintain full extended display functionality. We thank you for your extended patience, we continue to value your feedback and support. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

07-31-2018, 08:00 AM	#5
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	You may have to change your settings, or make sure you do have indeed the proper Mojave version. That new OS version been confirmed as fixing the problem by multiple sources already. __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

07-31-2018, 05:48 PM	#9
slvrscoobie Member Join Date: Jan 2018 Posts: 39	Public Beta is out! ok - installed the PB 18A347e - uninstalled, reinstalled, rebooted. Wait, i unplugged and replugged in the usb device. now the screen is on! i can see a mouse. but its black like it was back on 13.4. If I screen shot the other monitor, it shows the backround image, and menu bar, but on the display its just black. Edit - Just Uninstalled - REBOOT - Reinstall beta 5, REboot - TA M-Fin DA!! 2 SCREENS NO AIRPLAY!! Last edited by slvrscoobie; 07-31-2018 at 10:13 PM.

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07-30-2018, 09:48 PM	#2
donluca Junior Member Join Date: Jun 2018 Posts: 21	Oh gosh... to update to the beta or not to update... does anyone know when Mojave will be officially released?

07-30-2018, 10:35 PM	#3
sla3k Junior Member Join Date: Apr 2018 Posts: 5	omg, how can I download Mojave Beta 5? Is there a way to get it without enrolling in Apple's dev program?

07-31-2018, 10:03 AM	#7
donluca Junior Member Join Date: Jun 2018 Posts: 21	Well, it turns out that my mid-2011 27" iMac is not supported in Mojave. Oh, the joys of programmed obsolescence. Alban, is there any chance there'll be work on a solution for users with High Sierra > 10.13.4 ? Or are we getting left behind?

07-31-2018, 02:39 PM	#8
slvrscoobie Member Join Date: Jan 2018 Posts: 39	Damn, here i am trying, checking, going - "im up to date on the beta, why doesnt this work??' - Oh - its the DEVELOPER beta. Not Public beta.